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    System Administrator - Mumbai, India - GM INFOTECH

    GM INFOTECH
    GM INFOTECH Mumbai, India

    2 days ago

    Default job background
    permanent Technology / Internet
    Description

    Job Description :

    • Provide day to day local\remote desktop support,
    • Should be able to work in 247 Shift
    • Receive inbound calls, and manage remote calls
    • Troubleshoot and document steps performed to resolve challenges with hardware,
    • Software and application issues in a ticketing system.
    • Support and apply desktop fault resolution for the approved application suite.
    • Thorough knowledge on Windows 10 and above Operating system
    • Good knowledge on configuration and troubleshoot Mocrosoft Office O365 related issues
    • Troubleshoot and fix hardware related calls for various Laptops, Desktop, printers and other peripherals
    • Good knowldege for troubleshooting LAN related issues
    • Should have 23 Years' experience in Windows Desktop support.

    Roles & Responsibilities :

    • Provide first/second level contact and problem resolution for customer issues.
    • Work with vendors to remediate complex AV issues as needed.
    • Provide timely communication on issue status and resolution.
    • Maintain ticket updates for all reported incidents.
    • Install, upgrade, support and troubleshoot, Windows 10 and and above desktop application.
    • Should have basic knowledge of Mac operating system, to support Apple pc users.
    • Install, upgrade, support and troubleshoot for printers, computer hardware.
    • Performs general preventative maintenance tasks on computers, laptops, printers.
    • Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
    • Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
    • Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
    • This position requires the ability to work in a projectbased environment requiring flexibility and teamwork. Performs other duties as assigned
    "Additional Requirement :


    • Prefered to have Knowledge/certificate on CCNA or equivanent / MCP or MCSA
    • Knowledge/Certificate on ITIL V3 and above"
    )
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