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    Business Analytics Analyst - Bengaluru, India - 12542 Citicorp Services India Private Limited

    12542 Citicorp Services India Private Limited
    12542 Citicorp Services India Private Limited Bengaluru, India

    1 day ago

    Default job background
    Full time
    Description

    Description

  • The role will be Business Analytics Analyst (C10) in the TTS Analytics team
  • The role will report to the AVP/VP leading the team
  • The role will involve working on multiple analyses through the year on business problems across the client life cycle – acquisition, engagement, client experience and retention – for the TTS business
  • This will involve leveraging multiple analytical approaches, tools and techniques, working on multiple data sources (client profile & engagement data, transactions & revenue data, digital data, unstructured data like call transcripts etc.) to provide data driven insights to business and functional stakeholders

    • Qualifications

  • Bachelor's Degree with 3+ years of experience in data analytics or Masters Degree with 2+ years of experience in data analytics

    • Experience:

  • Must have: Identifying and resolving business problems (around sales/marketing strategy optimization, pricing optimization, client experience, cross-sell and retention) preferably in the financial services industry Leveraging and developing analytical tools and methods to identify patterns, trends and outliers in data Applying Predictive Modeling techniques for a wide range of business problems Working with data from different sources, with different complexities, both structured and unstructured Utilizing text data to derive business value by leveraging different NLP techniques
  • Good to have: Experience working with data from different sources and of different complexity

    • Skills:

    Analytical Skills:

  • Proficient in formulating analytical methodology, identifying trends and patterns with data
  • Has the ability to work hands-on to retrieve and manipulate data from big data environments

    • Tools and Platforms:

  • Proficient in Python/R, PySpark and related tools
  • Experience in Hive
  • Proficient in MS Excel, PowerPoint
  • Good to have: Experience with PySpark Experience with Tableau

    • Soft Skills:

  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Be organized, detail oriented, and adaptive to matrix work environment

    • Job Family Group:

    Decision Management

    Job Family:

    Business Analysis

    Time Type:

    Full time

    Citi is an equal opportunity and affirmative action employer.

    Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .

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