Application Support - Bengaluru, India - Piramal Swasthya Management and Research Institute

Piramal Swasthya Management and Research Institute
Piramal Swasthya Management and Research Institute
Verified Company
Bengaluru, India

1 month ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Feild Support Executive


Location:

Karnataka


Band/Grade:

1A


Department:

IT


Last updated on:


Degree of Travel required to:

20%( As Required)
Purpose of Job


Key stakeholders

External

Internal

  • GoK
Piramal Swasthya


Reporting structure

Role directly reports to

Positions that report into this role

  • Project Manager
  • None

Essential Qualifications
Bachelor's Degree in Computer Science/Information Technology or equivalent


Essential Experience

  • Fresher's or 1 Year experience in Application support role

Essential Skills

  • Eye to detail and good communication skill
  • Ability to work both independently and as part of a team
  • Work Experience in Primary Health Facility(SC, PHC and HWC)

Decision Making Control
No


Values

Knowledge

  • Expertise we strive for a deeper understanding of our domain
  • Innovation we aspire to do things creatively

Action

  • Entrepreneurship we are empowered to act decisively and create value
  • Integrity we are consistent in our thoughts, speech and action

Care

  • Trusteeship we protect the interests of our customers, community, employees, partners and shareholders
  • Humility we aspire to be the best, yet strive to be humble
  • Responsible to drive all technical and functional issues towards closure
  • Handling all issue at HWC's Team
  • Package install, upgrades in different environments.
  • Ensuring that client systems are fully operational, and any loss of service is restored in a timely and efficient manner
  • Capacity Building of ASHA's and Staff at HWC's
  • Addressing the Issues at HWC's and Escalate Application issues to L2 Team
  • Day to Day Monitoring the Field activity
  • Provide Service and Support to HWC facility
  • Daily Report to PM on the Activities & challenges if Any
  • Supervise the work of staffs
  • Ensure to keep up to date inventory and stock register of all the stores and equipment supplied
  • Spreading Awareness among the community about HWC and Services
  • Coordinate with Field staff and L2 Team on regular basis to up keep the Application
  • Tracking and maintain of all the issue reported at the HWC centers
  • Provide training on Application to HWC staff
  • Provide Regular trainings to the team
  • Excellent analytical and problemsolving skills
  • Flexibility responsibilities may require occasional evening and weekend work

Salary:
₹180, ₹240,000.00 per year


Ability to commute/relocate:

  • Bengaluru Rural, Karnataka: Reliably commute or planning to relocate before starting work (required)

Experience:

- total work: 1 year (preferred)


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