Customer Service Executive - Mumbai, India - Kareer Krafters India Pvt ltd

Kareer Krafters India Pvt ltd
Kareer Krafters India Pvt ltd
Verified Company
Mumbai, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Freshers - Females - any Bachelor degree - Result oriented - Good communication skills - Highly Motivated

Job Responsibilities

  • Generate sales leads
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Manage incoming phone calls

Salary:
₹20, ₹30,000.00 per month


Benefits:


  • Cell phone reimbursement
  • Commuter assistance
  • Internet reimbursement
  • Paid sick time
  • Paid time off

Shift:

  • Day shift

Supplemental pay types:

  • Commission pay
  • Performance bonus
  • Quarterly bonus
  • Yearly bonus

Travel requirement:

  • No travel

Ability to commute/relocate:

  • Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)
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