Dedicated Account Representative - Gurgaon, India - American Express Global Business Travel

American Express Global Business Travel

Verified Company

Gurgaon, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Account Management Representative

Support Client Management leaders and dedicated customer contacts on a day-to-day basis. Responsibilities include, but are not limited to, providing online tool support, including OBT programming, updates or escalation support. Provide general assistance for monthly reporting packages and ad hoc data required by contract. Function as the key liaison between client management and service delivery to ensure online program connectivity. Interact and support client in online special projects and day-to-day requests and program management.

These include but are not limited to:
escalations

Roles & Responsibilities

Tool administration

Provide tool & site administration for online tools

Provide tool support and administration (e.g. EA)

Reporting administration

Create and distribute reporting and scorecards including BUR.

Manage client data and reporting hierarchy

Ensure policy compliance thru reporting

Program administration

Contract administration and implementation (Air, Car, Hotel)

Policy maintenance and insights

Billing/settlement, reconciliation or soft dollar or unused ticket administration.

Customer Experience

Support client managers with ADHOC projects

Crisis management reporting and coordination with 3rd parties (e.g. ISOS)

Project manage client request to completion

(e.g. vendor support, market share)

Internal point of contact for other GBT teams

(PRDS, product)

Eligibility criteria's & pre-requisites

Thorough knowledge of the Business Travel Industry
Knowledge of online booking tool functionalities
Knowledge to support Expert Auditor and Flexible HR Feed a

plus

Knowledge of GDS (Sabre/Apollo) & correx functionality
Extensive Customer Service Skills
Highly organized and detail oriented
Proficient in Excel, Word, PowerPoint and Microsoft Outlook
Demonstrate strong analytical skills
Ability to work in a team environment
Ability to manage multiple priorities and good time

management skills

Ability to understand and effectively utilize technology via the

web or GBT reporting tools

Excellent oral and written communication skills

Employee should be flexible to support clients in shifts

Location

India - Haryana - Gurgaon

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

GBT Recruitment Privacy Statement