Customer Support - Pune, India - Subham-de-Labs

Description

Greetings We are hiring for an Ites company in Pune. Interested please read the Job description and directly apply.


Mandatory Skills(Must have Skills)

• Good Written and Verbal communication.
• Good understanding of
  American accent.

Process Overview:

Call Analyzer& Transcribers are part of Call Disposition Process.

• Call Disposition is a Sales/Service Accelerator which analyse freshly received telephone calls at the "dealer" or "retail" outlet and segregating these calls to feed the most relevant calls back to the Sales or Service teams in a timely manner.
• They provide a quick view of a call's outcome and what the next step should be for the representative. They give everyone visibility inside the composition of the call to diagnose areas of improvement.
• Call Disposition process has proven that providing key intelligence in fastest possible time to Sales and Service teams of the organization aids in converting and routing the customers back into the Sales stream thus giving a major impetus to revenue earnings, which may have otherwise been lost.
• Call Analyzer & Transcribers is responsible for transcribing and summarizing calls as per the process requirement.
• Performs call monitoring to meet the quality parameters.
• Take up the responsibility of the assigned task.
• Keep on asking for the reviews and feedback from the peers.
• Reporting back to Supervisors on daily basis.
• Ensuring quality work delivered within defined timelines.
• Perform other duties as assigned.

Education Qualification:
HSC/ Graduation/Undergraduate


Experience:

• 01 years.
  Freshers apply

Salary Package: 16,000 in Hand


Location:
Pune

-
Shift_:_
Rotational - 5:00 PM IST to 6:00 AM IST (US Shift)


Gender:
Male


Age: 18-40


Languages:
English and Hindi


Notice Period:
Immediate.


Salary:
₹15, ₹20,000.00 per month


Schedule:

• Monday to Friday
• Rotational shift
• US shift

Work Location:
One location