Claim Process Administrator - Bengaluru, India - Celeros Flow Technology

Celeros Flow Technology

Verified Company

Bengaluru, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

JOB SUMMARY
This position will be based at the Bangalore office.

The incumbent will play a key role in coordinating and managing claims for the Houston plant & support the internal Claims/ Warranty Log tool process.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Houston Claims

Project manage all customer claims for the Houston facility from claim receipt through to customer resolution and implementation of countermeasures to prevent claim recurrence.
Collaborate with Site/Product team members to execute customer resolution and root cause countermeasures to prevent recurrence.
Ensure timely response for all customer claims. (First action & Disposition)
Communicate with customers as appropriate.

Note: 10.5hours timezone difference will require late start and late finish to allow sufficient interaction with Houston team.

Claims Log Tool

Support, drive and be accountable for Global Claims Process.
Promote employee adoption of tool through training and interactions with key stakeholders
Ensure incoming claims are assigned to responsible Claims Coordinator within 24 hours
Monitor critical claims information for accuracy and completeness
Monitor development enhancement requests, assist with prioritization and execution
Coordinate Claims Dashboard/Report development, interact with stakeholders and IT support groups
Provide training as necessary to stakeholders/employee on Claims Log tool and Claims Dashboard

KNOWLEDGE, SKILLS & ABILITIES

Ability to use SAP EP1 environment.
Seeks ways to improve processes and efficiency
Has good attention to detail and understands problem solving methods
Excellent English communication skills
Strong analytical and skills required Experience with user end interface of Power BI, PowerApps &.Net preferred
Excellent communication and presentation skills.

EDUCATION AND EXPERIENCE

B.Com/BBA/ any degree in regular course from a recognized institute and university in India.
Should have worked in global environment in EPC/Manufacturing companies/clients in claim administrator/Claim PMP role
Capability to understand company products especially API Pumps