Application Support - Bengaluru, India - Alice Blue Financial Service Pvt Ltd

Alice Blue Financial Service Pvt Ltd
Alice Blue Financial Service Pvt Ltd
Verified Company
Bengaluru, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Job description:


  • Check the knowledge base for the available/possible solution recorded direct unresolved issues to the next level of support personnel Follow up with clients to ensure their systems are functional. Report customer feedback and potential product requests help create technical documentation and manual.
  • Engage other Service Desk resources or appropriate second
- and third
- level service resources to resolve incidents beyond scope of ability or responsibility.

  • Ensure incidents and requests are accurately logged, assigned, tracked, and responded to in a timely manner, in line with agreed SLAs; provision of timely communications and maintenance of ownership until closure.
  • Take ownership of colleague issues and follow up on the status of issues on behalf of the colleague, communicating progress in a timely manner.
  • Identify service improvement opportunities for key service management stakeholders.
  • Work with ITSM teams on individual proactive and reactive issues as necessary.
  • Grow general knowledge of IT and business systems, increasing ability to resolve issues on first contact.
  • Documenting the most common issues and peculiar issues while tracking user issues to ensure prompt resolution.
  • Collaborating with developers and other stakeholders to identify and resolve software bugs or shortcomings if any.
  • Keeping uptodate with the latest updates and changes in the software you are supporting.

Requiremets:


  • Must have Experience in Application support
  • L1 Incident monitoring and resolution
  • Escalation and coordination of incidents with the L2 support team
  • Customer oncall support/phone call support
  • Knowledge of any ticketing tool.
  • Excellent verbal and written communication skills.

Job Types:
Full-time, Regular / Permanent


Salary:
₹250, ₹303,329.25 per year


Benefits:


  • Health insurance
  • Provident Fund

Shift:

  • Day shift

Ability to commute/relocate:

  • Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

Experience:

- total work: 1 year (preferred)


Speak with the employer
Expected Start Date: 17/04/2023

  • Health insurance
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