csm - Mumbai - confidential

    confidential
    confidential Mumbai

    6 days ago

    Full time
    Description
    • Develop an intimate understanding of your customers businesses
    • Develop a network of champions within each account through education,
    • coaching and strong influencing skills
    • Represent to our customers as a trusted advisor, advocate and
    • marketing thought leader/subject-matter-expert and help them in creating
    • marketing strategy user lifecycle journey
    • Collaborate with customers to develop, launch, and manage marketing
    • campaigns focused on engagement and revenue goals
    • Be an expert on trends and best practices for digital marketing and
    • analytics
    • Enlighten our customers with insights garnered from their own data
    • and industry trends
    • Ensure customers get maximum value from customer engagement by
    • leveraging full platform functionality
    • Handle customer concerns with confidence, putting them at ease
    • Generate Case Studies, Testimonials PR from customers
    • Opportunities
    • Learn best of the marketing technologies and concepts
    • Opportunity to work with diverse of clients in diverse industries and
    • learn their marketing concepts
    • Represent on behalf of customers/company at different forums/webinars

    Qualifications

    • MBA in Marketing is a plus
    • 8 to 12 years of experience in digital marketing, CRM or CustomerSuccess (Ideal)
    • Strong attention to detail, dedicated work ethic, organized, and
    • strong communication skills desired
    • Ability to work with cross-functional teams
    • Strong project management and time management skills
    • Ability to identify and implement process improvements
    • Strong problem-solving skills - diagnosis, root-cause assessment,
    • option evaluation and resolution
    • Ability to communicate clearly and strategically with clients, team
    • members, and the marketplace
    • Ability to respond quickly to critical issues and roadblock
    • Good communication skills (Written/Oral)
    • Excellent presentation skills

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