Customer Service Professional - Gurgaon, India - Amex

Amex

Verified Company

Gurgaon, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways.

When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.

Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success.

Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day.

And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

We are looking for an individual who is passionate about customers and interested in owning all aspects of the customer relationship.

You will serve as a brand ambassador by delivering unsurpassed customer care through Relationship Care.- To process set ups and maintenance for multi-currency merchants- Responding to maintenance requests, analyzing & resolving outstanding issues before the requests are carried out.- Carrying out bank changes- Manage payment enquiries and processes for Merchant accounts- Manage Merchant payment queries including bank fees, duplicate payments and incorrect payments- Investigate rejected and/or missing payments to ensure sufficient due diligence is performed to attempt to correctly allocate payments to Merchants- Action manual payment requests as per Merchants contractually terms- Manage VAT accounts and VAT queries- Manage gross pay invoices for Merchants with Gross Pay settlement option- Ensure our Merchants are paid as per our contractual terms is key to providing best in class service to our Merchants.- Managing relationship with stake holders- Co-coordinate and effectively liaising between the various agencies in AmexEnsure the existing accounts comply with the lates Anti Money Laundering guidelines.

Perform relevant checks to ensure the requirements are met.- Effectively organize incoming work to meet/exceed the agreed timeframes and SLA for both internal and external customers

**Qualification:
- *

Strong interpersonal, communication and listening skills
Good Analytical Skills with Eye for Details.
Proficient in Excel Knowledge and effective financial domain.
Demonstrated ability to effectively work in strenuous and challenging conditions.
Ability to interpret data and effective calculative mindset.
Proven problemsolving skills with a strong attention to detail.
Demonstrated dependability/selfmotivating skills
Change Management Ability
Demonstrated ability to work effectively within a team environment as well as independently.
Eligibility
Graduate
High levels of personal accountability and attention to detail are needed, along with the ability to manage multiple tasks simultaneously.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.