No further applications will be accepted for this offer, we have other related job offers that you can find below.

Process Associate - Kochi, Kerala, India - Blossom Inners Pvt Ltd

Blossom Inners Pvt Ltd

Verified Company

Kochi, Kerala, India

1 month ago

Posted by:

Deepika Kaur

beBee Recuiter

Keeping track of the sales lead from Google sheet or what's app.

Calling the sales lead for validation / verification.
Maintaining quality verification / validation by adhering to all the CPR points.
Handling customer query and responding it positively.
Reporting the dispute cases to the sales team as well as the management.
Keeping update on any changes in the product, process & CPR.
Ensuring the TAT of 8 mins to be followed for the first call.
Updating the dispute case on the Google sheet & What's app.
Attending training and review meetings.
Should handle multiple products. (elife, PP, HW)
Any regular malpractice (like duplicate numbers for multiple case etc.) by the sales team to be reported to the team manager.
Ensuring replacement manpower availability when taking break or leave.
Language Required: English & Hindi