Supervisor, Customer Experience - Visakhapatnam, India - CONDUENT
Description
About Conduent:
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Track Description:
- Assists others in achieving goals.
- Broad technical expertise and industry knowledge.
- Ability to manage hiring and termination actions and training for multiple employees.
- Manages performance appraisals and pay reviews for team members.
- Accountable for functional, operational, and program management.
General Profile.
- Supervises daily tasks of the business, technical support and production teams
- Responsible for team results
- Works within established precedents and practices.
- Evaluates and organizes information to solve for problems and challenges
- Ability to work without supervision.
Functional Knowledge
- Comprehensive understanding of processes, procedures, systems, and concepts.
Business Expertise
- Ability to coordinate team efforts to achieve overall company and client goals.
Impact
- Directly impacts the quality of services provided
- Supports and trains team members to impact end user experiences
Leadership
- Provides supervision including coaching and quality checks to support associate progress
Problem Solving
- Solves problems and evaluates possible solutions using past technical experience.
Interpersonal Skills
- Strong communication skills to share ideas and information.
Responsibility Statements
- Delivers quality, productivity, and compliance KPI reports.
- Coaches and gives feedback to team members to enhance performance.
- Shares processes and business updates with the team.
- Supervises the team to identify coaching opportunities.
- Recommends training interventions when necessary.
- Outlines best practices for associate growth and improvement.
- Performs other duties as assigned.
- Complies with all policies and standards.
Closing:
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
- At Conduent, _
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