Process Trainer - Bengaluru, India - Practo Technologies
Description
**Job Description of Training & Quality specialist**Training
To train Practo Dental Clinic Team members on the products & processes as per their specific department.
Develop detailed strategy for training of all new Practo Dental Clinic team members in coordination with Account Managers/ Central Operations team
Create, develop and maintain course materials, learner guides, hand-outs, reference materials etc.
To train Practo Dental Clinic (Receptionist & Doctors) across cities virtually (if required F2F training)
Serve as primary trainer delivering quality learning experiences through adequate preparation, such as up-to-date facilitator material, participant guides and aids, etc.
Share all scores along with feedback to respective managers before CM's joins the specific team/department.
To create, implement and practice the Practo way of CM's onboarding one hundred percent, in letter and spirit
To ensure all Practo Dental Clinic Team members who undergo training understand and absorb the content of the training as intended.
Market visit every month to keep abreast with latest trends & happenings in the market, which can be used in training.
Quality
Develop and deliver ongoing training and communication to all the Practo Dental Clinic teams related to product specific changes and tools specific updates.
Determine training needs by traveling with Practo Dental Clinic Ops members across clinics; observing gaps & implementation; Closely interacting with CM's & ACM's.
To be a good team player and contribute towards maintaining high levels of motivation across the team - with positivity in thoughts, words and action - particularly during team meetings.
To maintain maximum attendance at all times
To plan all 'leave' well in advance and discuss the same with his superiors, so that the overall team performance is not adversely affected
Education
- Graduate in any discipline
Enthusiasm for Learning
Strong communication skills
Tech Savvy
Flexible in terms of approach
Multi language
- English & Hindi is a must, regional language is a plus
Ready to travel across India.
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