Lead - Corporate Service Quality - Mumbai

The Deputy Manager/ Assistant Manager Quality Assurance will support the Lead Service Quality team in ensuring that the end customer service standards are met. · This role involves overseeing the call center QA team, · developing and implementing quality control policies, · and w ...

We are looking for a highly skilled and experienced professional to join our team as a Service Quality & MIS specialist in Mumbai. · Develop and implement effective service quality management systems to ensure high standards of customer service. · Analyze and resolve complex cust ...

Role & responsibilities · Define and maintain IT service quality frameworks, policies, and KPIs based on ITIL and continuous improvement methodologies. · Monitor and analyze service performance data to identify gaps and drive improvements using Lean Six Sigma techniques. · Integr ...

Service quality analyst working knowledge of ISO · 20K ITIL v4 Siz sigma and Leam concepts certification preferred. · ...

· Job Description: · The Head – IT Service Quality is responsible for defining, implementing, and continuously improving service quality standards across the Bank's IT landscape.  · This role ensures that IT services consistently meet business expectations, regulatory requiremen ...

We are hiring a Quality Analyst-Service Desk professional. · The candidate'll be responsible for ensuring the highest quality of service delivery by conducting audits, · analyzing process gaps, · and providing technical support.Total 2 years experience require in service desk. · ...

Role & responsibilities · Conduct quality audits of customer interactions across all Channels (email, CRM Desk, calls, WhatsApp, and customer portals). · Review service requests for accuracy, process compliance, and completeness. · Validate customer communication templates and en ...

Role & responsibilities · Define and maintain IT service quality frameworks, policies, and KPIs based on ITIL and continuous improvement methodologies. · Monitor and analyze service performance data to identify gaps and drive improvements using Lean Six Sigma techniques. · Integr ...

Assistance to Customers to ensure their queries are answered and coordinate with concerned departments for closure of unserviceable requests. · ...

The Sky-Analyst will be a key member of our Sky Channel-Service Quality department. · ...

Description · Operations 360 · Key Responsibilities · Operational Management: Oversee weekly, fortnightly and monthly data extraction and submission processes to ensure 100% compliance with Credit Information Companies (CIC) regulations and RBI guidelines. · Data Quality & Reconc ...

Description · Operations 360 · JOB DESCRIPTION · Coordinate with various Process teams · Coordinate with various Product teams · Coordinate with RPC's · Conduct Trainings for RPC's · Conduct meetings and coordinate with different business units · Ensure Processes which are releas ...

We are hiring Quality Analyst for Customer Service - Inbound (Visa Process). The Quality Analyst is responsible for ensuring the quality of products or services by conducting various quality control activities. They analyze data, identify issues and implement corrective actions t ...

Description · The Head – IT Service Quality is responsible for defining, implementing, and continuously improving service quality standards across the Bank's IT landscape.  · This role ensures that IT services consistently meet business expectations, regulatory requirements, and ...

The Operations Team Member will execute periodic data extractions from core banking systems to ensure they meet technical specifications. · Execute and validate periodic data extractions from core banking systems to ensure they meet bureau-specific technical specifications. · Per ...

The Operations Team Member will perform data entry & maintenance tasks, manage disputes processing , assist in reconciliation support , documentation filing , research monitoring automation support . The role requires education in finance accounting commerce related field experie ...

Operational Management: Oversee weekly, fortnightly and monthly data extraction and submission processes to ensure 100% compliance with Credit Information Companies (CIC) regulations and RBI guidelines. · ...

++Co-ordinate and collaborate with business to understand the requirement.+Provide system solutions for business requirement.+Identify opportunity for new system solutions.Coordinate with IT for Functional specification documents (FSD) · ...

We are looking for Contractual role Bachelors in engineering with 5 years of experience in planning & implementing technical solution for designing, executing and commissioning of the IBMS services & Security systems. · Management of cash flow with planning of revenue, UBR liquid ...

Job Summary · Data - The SME-Performing Servicing role requires a professional with 4 to 6 years of experience specializing in MS Excel. The candidate will work from the office during night shifts focusing on enhancing customer service and Quality Control Analyst within the mortg ...