Customer Relationship Officer - Mumbai, Maharashtra, India - Hunt Mantra

Hunt Mantra

Verified Company

Mumbai, Maharashtra, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job
Role:
Customer
Relationship
Officer.****Employment
Type**:Permanent**
Location:Navi Mumbai**
Level:Executive****Key
Responsibilities**:

The position is responsible for providing high quality service and query resolution to the customers.
Ensure that customer information is communicated to the respective customer only
Ensure that the customer queries are attended to and resolved in an efficient manner and within stipulated Turn Around Time (TAT)
Recording complaints as per the specified process and ensure that complaints are resolved quickly and avoid the situation where it may get escalated.
Improve customer communication on closures through scripts & mail and asking for feedbacks.
Ensure that correct product information is disseminated

**Experience
and
Skills
Required**:

Excellent English communication is required.
A bachelors degree or the Undergrad will work
Basic Insurance knowledge will be essential
Fresher or minimum 6 Months of experience is required.
Ability to demonstrate positive attitude, adaptability, flexibility and punctuality
Should be good team player with proper interpersonal skills

Industry Type:
Insurance

Department:
BFSI, Investments & Trading

Employment Type:
Full Time, Permanent

Role Category:
BFSI, Investments & Trading

UG:
Any Graduate/Undergarduate

Job Types:
Full-time, Permanent, Fresher

Pay:
₹15, ₹25,000.00 per month

Benefits: