Operations- Internship - Gurugram, Haryana, India - Filo edTech
Description
Key Responsibilities:
1.
Primary Point of Contact:
- Establish and nurture longterm relationships with users.
- Serve as the main liaison between the company and its customers.
- Ensure a personalized and positive customer experience.
2.
Issue Resolution:
- Address and resolve user issues promptly and efficiently.
- Act as a problem solver, finding effective solutions to challenges faced by users.
- Strive for quick and satisfactory redressal of complaints.
3.
Communication and Team Collaboration:
- Collaborate with internal teams to understand and align with strategic operational goals.
- Facilitate communication between users and the team to enhance product/service quality.
- Provide insights from customer interactions to contribute to the development of strategic goals.
Qualifications:
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to collaborate effectively with cross-functional teams.
Key Competencies:
- Customer Focus
- Communication Proficiency
- Problem Solving/Analysis
- Team Collaboration
- Adaptability/Flexibility
This role combines the art of relationship-building with the precision of issue resolution, creating a seamless experience for users over Phone calls and contributing to the overall success of the company's strategic objectives.
The profile demands Calling more often.
Job Type:
Internship
Contract length: 2 months
Pay:
₹8, ₹10,000.00 per month
Schedule:
- Day shift
Work Location:
In person
More jobs from Filo edTech
-
Pgt Maths Teacher
Remote, India - 2 weeks ago
-
Chemistry Teacher
Gurugram, Haryana, India - 1 week ago
-
Jee Mains Physics Tutor
Remote, India - 4 days ago
-
Social Studies Teacher
Remote, India - 4 days ago
-
High School Mathematics Teacher
Gurugram, Haryana, India - 2 weeks ago
-
Social Studies
Gurugram, Haryana, India - 1 day ago