Jobs

    Customer Care Representative - Sany, India - Suvidha Sewa Pvt. Ltd.

    Suvidha Sewa Pvt. Ltd.
    Suvidha Sewa Pvt. Ltd. Sany, India

    21 hours ago

    Default job background
    Description

    Overview:

    The CustomerCare Representative plays a crucial role in our organization byserving as the first point of contact for our customers. They areresponsible for providing exceptional customer service resolvinginquiries and ensuring customer satisfaction. This position isessential in maintaining strong customer relationships andupholding the companysreputation.

    KeyResponsibilities:

    • Respondto customer inquiries via phone email andchat.
    • Conduct Mysterycalls.
    • Generate daily and monthlyreport.
    • Resolve customer issues and complaintsin a professional manner.
    • Provide accurateinformation about products andservices.
    • Process orders returns andexchanges.
    • Upsell and crosssell products andservices.
    • Document customer interactions andtransactions.
    • Collaborate with otherdepartments to ensure customersatisfaction.
    • Identify and escalate priorityissues.
    • Meet and exceed customer servicegoals.

    RequiredQualifications:

    • Highschool diploma or equivalent
    • Prior experiencein customer service or a relatedfield
    • Excellent communication and interpersonalskills
    • Strong problemsolvingabilities
    • Empathetic and patientdemeanor
    • Proficiency in using customer servicesoftware and tools.
    • Knowledge of product andservice offerings
    • Familiarity with CRM systemsand call centeroperations

    callcenter operations,empathetic,empathy,customer service,crmsystems,problem-solving,communication,interpersonalskills,patience,multitasking

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