Go Live Project Manager-5 - Bengaluru, Karnataka, India - Oracle

Oracle
Oracle
Verified Company
Bengaluru, Karnataka, India

1 month ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Our cloud solutions are transforming the world of business, empowering governments, and helping society evolve with the pace of change.

Join our team of top-class program managers and help our customers achieve more than ever before.


North America Cloud Infrastructure is looking for experienced program managers who will drive a program focused on customer experience and ensure timely delivery of customer Go-Lives.


What is Go Live Assurance?
The Go-Live Assurance program provides assistance to a planned customer's Go-Live.

It is a standardized, best-practices-based program to successful Go-Live and removes customer product cutover risk concerns due to factors outside their control.

It is aimed at lowering risk and delivering a superior customer experience through successful go-live and stabilization in Oracle Cloud Infrastructure.

This is an augmented service to fill in any gaps in the current plan, and make sure customers have a single touch point to coordinate all of their needs during the Go-lives.


What You'll Do
Manage customer Go-Live programs involving department or cross-functional teams focused on production cutovers through a standard and managed process. Interface with external customers and/or their partners to ensure 100% customer satisfaction. Monitor the Go-Live engagement from initiation through delivery, interfacing with internal teams and customers on technical matters. Organize interdepartmental activities ensuring completion of the Go-Live on schedule and with the highest customer satisfaction.


What You'll Bring
You have that rare combination—a sharp technical aptitude and an understand of business. You'll use this to help customers achieve real-world success with our products. Lead a specialized area which may have diverse functional elements. Frequently interact with supervisors and/or functional peer group managers. May interact with senior management. Demonstrated leadership and people management skills. Strong communication skills, analytical skills, and thorough understanding of customer's production deployment cycles and challenges. BS degree or equivalent experience relevant to functional area. Need 5 years of project management with at least 2 years of deploying cloud-based solutions (OCI, GCP, Azure, AWS).

  • Coordinate the team throughout all Go-Live project phases
  • Manage endtoend customer production cutovers involving department or crossfunctional teams, customers/partners, focused on production cutovers through Go-Live processes.
  • Work with Support teams following best practices to resolve SRs.
  • Manage timely communications and acknowledgments with external and internal stakeholders (clients, sponsors, executives etc. )
  • Manage diverse project teams
  • Execute the golive assurance process as projects
  • Lead standups and meetings, and ensure teams have all information for timely deliveries
  • Manage communication with external and internal stakeholders (clients, sponsors, executives, etc.)
  • Escalation management
  • Ensure customer satisfaction with a satisfaction survey rating of > 80%
  • Drive positive customer sentiment through golive experience and create referenceable customers
  • Drive continuous improvements through lessons learnt
  • Experience in process improvements based on lessons learnt, standard methodologies, proactive measures
  • Communication skills to convey complex ideas and topics to multiple audiences
  • Good to have experience with project management tools like Wrike, MS Project
  • PMP certification is a must. Support customer golive's in shifts and on weekends. GLA team provides 24x7 shift coverage.
A fully competent project management professional who has a broad understanding of solutions and industry standard methodologies.

This first-level project management position provides consistent creative and high quality solution leadership ensuring Go-Lives' quality and timely delivery to the customer's satisfaction.


Employs independent judgment in guiding highly complex activities involved in the successful implementation of an integrated business solution, ensuring project Go-lives' quality and timely delivery to the customer's satisfaction.

Effectively applies Oracle's methodologies, policies, and procedures while adhering to contractual obligations, thereby minimizing Oracle's risk and exposure. Effectively influences decisions at the management level of customer organizations. Ensures deliverables are acceptable and works closely with the customer to understand and manage project expectations. Supports business development efforts by pursuing new opportunities and extensions. Collaborates with the consulting sales team by providing domain credibility. Manages the scope of small projects and sub-projects.

10 years of experience relevant to this position including 5 years of project management experience. Demonstrated ability to follow solid project management principles. Comfortable working in a matrix
More jobs from Oracle
See all jobs of Oracle