Customer Care Executive - New Delhi, India - Quicktouch Technologies limited

Quicktouch Technologies limited
Quicktouch Technologies limited
Verified Company
New Delhi, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Quicktouch Technologies Limited is looking Female Customer Care Executive.

Exp - 2 Yrs in calling only ( Should be very good in English )

Working Days - 6 Days

Shift Timings - 10 AM -6.30 PM ( Morning Shift )

Location - Netaji Subhash Place, D Mall Delhi


  • Handle customer complaints,
  • Provide appropriate solutions and alternatives within the time limits
3. follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.

  • Monitoring the work of individual representatives and of the team.
  • Conducting quality assurance surveys with customers and providing feedback to the staff.
  • Possessing excellent product knowledge to enhance customer support.
  • Maintaining a pleasant working environment for your team

Customer Support Executive Requirements:


  • A bachelor's degree in administration or a related field.
  • A minimum of 2 years experience.
  • Excellent interpersonal and written and oral communication skills.
  • Ability to lead a team.
  • Knowledge of CRM systems.
  • Computer skills.
  • Knowledge of conflict resolution techniques is preferable.

Salary:
₹14, ₹20,000.00 per month


Benefits:


  • Leave encashment
  • Provident Fund

Schedule:

  • Morning shift

Supplemental pay types:

  • Yearly bonus

Ability to commute/relocate:

  • New Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

Education:


  • Bachelor's (preferred)

Experience:


  • Customer service: 2 years (required)
  • CRM software: 1 year (required)
  • Cold calling: 2 years (preferred)

Language:


  • English (required)

Speak with the employer
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