Chat Support Executive - Kishangarh, India - ONIQ SERVICES PRIVATE LIMITED

ONIQ SERVICES PRIVATE LIMITED
ONIQ SERVICES PRIVATE LIMITED
Verified Company
Kishangarh, India

3 days ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Analyst - International Chat Operations - Customer Care - Customer Operations Responsibilities

  • Review customer service notes
  • Check status of services on account
  • Take appropriate steps to resolve customer's problems
  • Troubleshoot technical issues related to customer's services
  • Communicate effectively and close the loop with clients in case of observations
  • Update status in internal as well as client tools
  • Meet process expectations with high quality standards and adherence to SLAs

Minimum Qualifications

  • Graduate either Fresher/Experienced OR Undergraduate with a minimum of 1 year of experience
  • Good communication and interpersonal skills
  • Ability to quickly and efficiently assimilate process knowledge
  • Professional in conduct/behaviour, appearance and communication
  • Understanding of web technology and cable setup
  • Reliability in terms of attendance and timing
  • Flexible for 24x7 shifts
  • Should not have any commitments part time courses, tuitions, etc. that hamper work performance

Preferred Qualifications

  • Basic knowledge of excel
  • Experience in troubleshooting related process
  • Ability to analyse information and evaluate results to choose the best solution and solve problems
  • Good documentation skills

Job Types:
Full-time, Regular / Permanent, Fresher


Salary:
₹20, ₹23,000.00 per month


Benefits:


  • Health insurance
  • Provident Fund

Schedule:

  • Day shift
  • Rotational shift

Supplemental pay types:

  • Performance bonus
  • Yearly bonus

Ability to commute/relocate:

  • Kishangarh, Chandigarh: Reliably commute or planning to relocate before starting work (required)

Education:


  • Bachelor's (required)

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