Kyc Associate - Bengaluru, India - Deutsche Bank
Description
**Job Title- **Associate
**Location
- India**
Role Description:
What we'll offer you
- Best in class leave policy
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above
Your key responsibilities:
- For the delivery of high standards of client service, at the same time ensuring that all internal (eg Risk) and external (eg Compliance) standards requirements are met in full, utilizing a combination of onshore and offshore resource managed as a single global COB team.
- Ensure appropriate escalation policies exist and are followed. Work collectively with offshore management, develop and maintain a motivated and professionally trained staff, ensuring appropriate capacity panning, adherence to and improvement in performance and quality standards and appropriate career development.
- Chair regular meetings with the business and compliance to facilitate good communications and resolve KYC remediation issues within the organization for the varying business areas which are supported by COB.
- Provide leadership, support, guidance and coaching to the team.
- Ensure key stakeholders are kept informed of the progress and challenges and escalating issues where appropriate.
- Optimal management of resources, facilitating cross training, ensuring appropriate coverage to maintain throughput.
- Working in a pressurized, timesensitive environment.
- Perform quality checks to ensure that defined guideline is adhered.
- Work as the process owner and ensure end to end management of all activities associated with the process
- Monitor process service delivery and ensure accomplishment of targets in adherence to SLAs
- Monitor capacity utilization within teams and allocate resources
- Ensure adherence to standards, procedures and also identify risk mitigants wherever there is a control issue
- Effectively manage risk and foster an environment where team is fully aware of Operational Risk management
- Work closely with other internal teams to ensure top of the line service to clients
- Prioritize tasks and ensure adherence to timelines for completion of activities
- Initiate and lead change management initiatives within the team
- Assist with recruitment and training process
- Supervise and manage development of team members
- Ensure structured upward & downward communication
- Conduct objective setting sessions, performance appraisals, provide feedback & coaching for all team members
- Ensure performance and efficiency of staff meet or exceeds expectation standards
- Cross train available resources to ensure 100% backup within the areas under control
- Support in preparing of MIS required for management decision making
- Should be adept in spotting trends (in data points) and analyze the same for further action
Your skills and experience:
Experience
- Graduates with good academic records
- Overall experience of atleast 5 years in the Banking/Finance industry
- KYC background with a minimum of 3 years experience working in Client Onboarding team.
- Should be in people management role for atleast 2 years.
- Experience of working in a highly matrixed environment, and accustomed to bridging the gap between disparate organizations and cultures.
- Good knowledge of regulatory trends and developments
- Proven ability to prioritize competing demands.
- General knowledge of Business Banking product set, including TS Products
Skills/ Abilities-
- Effective communication skills to be able to manage relationships with clients virtually.
- Able to cope well under pressure and meet deadlines
- Eye for detail and willingness to question current state practices
- Independent, selfmotivated and a team player.
- Ability to use sound judgment to determine due diligence quality and if meets regulatory standards.
- Excellent verbal and written communication skills
- Strong time management, organizational, planning and followup skills; ability to multitask effectively
- Strong analytical and problemsolving skills.
- Strong interpersonal skills: ability to partner with internal partners and leverage internal resources
- Excellent attention to detail.
- Positive 'can do attitude
- Strong capacity to assimilate other stakeholders' perspectives and fast learning abilities
- Proactive and business orientation with proven ability to prioritize and manage conflicting demands
- Ability to assess stakeholder needs to improve customer experience and showing resilience under pressure and providing best in class solutions
How we'll support you
- Training and develop
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