Manager - Escalations - Gurugram

Job Title: Ecommerce Escalation Manager · Department: Operations / Customer Experience · Reports to: Director of Customer Success / Head of Operations · Role Purpose · The Ecommerce Escalation Manager is responsible for resolving high-priority customer issues that frontline agent ...

Handle customer complaints in a timely and professional manner. · Handle and resolve escalated customer complaints · Act as primary point of contact for critical or sensitive customer issues · Maintain accurate documentation of escalations... · ...

The Escalation Manager will manage and drive customer support and services engineering teams delivering Care Software Services. · Manage team capability, resource planning, and people development. · Ensure effective delivery of services such as case handling, emergency support, a ...

As an Escalation Manager you will manage customer support teams delivering care software services ensuring effective delivery of services like case handling emergency support and software upgrades. · ...

+We are hiring a Resolution/Escalation Manager to lead escalations, drive RCA, and work closely with Customer Support & Operations to ensure seamless issue closure. · ...

Hiring for Assistant manager-Value Servicing Escalation desk · Location-Gurgaon · Role Accountability · Ensure Wing-to-Wing Resolutions of cases with utmost accuracy and delivering best in class service. Final Resolution to be communicated to Customer and external as well as inte ...

The Customer Service Investigator (CSI) serves as a crucial link between customers and various functional areas within the NTT partnership. · ...

+The Customer Service Investigator serves as a crucial link between customers and various functional areas within the NTT. · +Manage Escalations: Handle ongoing escalation cases to ensure prompt, effective, and efficient resolution of customer issues. · Offline Queue Management: ...

The Customer Service Investigator (CSI) serves as a crucial link between customers and various functional areas within the NTT. The CSI's primary role is to manage ongoing escalations by creating actionable items and Service Level Agreements (SLAs) to ensure timely and effective ...

Manage Escalations: Handle ongoing escalation cases; Offline Queue Management: Ensure offline queues are managed within a 48-hour SLA; Tracking and Reporting: Track reasons for escalations to assist in analytical processes and reporting. · Customer Liaison: Communicate with custo ...

This role involves managing escalations, offline queue management, tracking and reporting, customer liaison and escalation handling for a banking client. · ...

The Customer Service Investigator (CSI) serves as a crucial link between customers and various functional areas within the NTT partnership. · The CSI's primary role is to manage ongoing escalations by creating actionable items and Service Level Agreements (SLAs) to ensure timely ...

Dear Candidates, · Greeting from NTT DATA, we are happy to take your profile for a wonderful career with NTT DATA. · Experience: 1- 4Years · Shift: US Shift (Night Shift) · Work Location: Gurgaon, sector 48 · Mode of Work: Work from Office · Experience Domain- Customer Service (N ...

Manage escalations handle ongoing escalation cases to ensure prompt effective and efficient resolution of customer issues offline queue management ensure offline queues are managed within a 48-hour sla track reasons for escalations to assist in analytical processes and reporting ...

We are happy to take your profile for a wonderful career with NTT DATA. · Manage Escalations: Handle ongoing escalation cases to ensure prompt, effective and efficient resolution of customer issues. · _valid_job ...

We are happy to take your profile for a wonderful career with NTT DATA. Manage Escalations: Handle ongoing escalation cases to ensure prompt and efficient resolution of customer issues. · ...

+The Assistant Manager – Roster Escalations is responsible for managing and resolving day‑to‑day pilot roster escalations, · +Manage and resolve pilot roster escalations within defined SLAs, · Liaise with Crew Planning, OCC, Flight Operations, and Scheduling QA to ensure timely a ...

Greeting from NTT DATA , we are happy to take your profile for a wonderful career with NTT DATAs. Looking for Immediate Joiners only. · ...

The Escalation Desk acts as the final resolution point for customer grievances and client concerns. This role is critical to safeguarding Global Assure s brand promise of timely support, trust, and care. · Serve as the single point of contact for escalated cases from customers cl ...

Oversee project delivery across all Departments to ensure on-time high-quality outcomes Monitor progress and address potential roadblocks proactively Develop and implement processes to optimize delivery timelines and quality Act as the reporting manager for all Account Managers a ...