Customer Service Executive - Noida, India - Softpath Consulting

Softpath Consulting

Verified Company

Noida, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Hiring for a leading FMCG/ Retail based company

Job Title
-
Customer Service Executive
**Job location

New Delhi, Okhla**Work Experience

-
Minimum 1-2 years' relevant experience role

CTC:

- up to 30 k
Min. Education
-
Graduate
Job Objective

He would be r
esponsible for Employee services over Phone Calls, mails & Query resolution of distributors at PAN India level.

Job Description

Key Responsibilities would be:
To handle Distributor
calls & queries and resolve complaints through Phone

To Listen the all
queries with patience and politeness to understand the depth

of issue
To Follow-up with
Branches & other departments till the resolution
To Make
Outbound Calls
To Work on E-mails on a regular basis

To Ensure satisfaction of distributors/customers

Make Entry of required data

Any other relevant duties that arise from time to time

Technical/Functional Competencies:

Good
Communication skills in English & Hindi
Good Mail
writing skill
Strong
phone and verbal communication skills along with active listening
Familiarity
with CRM systems and practices
Customer
focus and adaptability to different personality types
Should be well versed with
MS Office suite (MS Word, PowerPoint & excel)

Job Types:
Full-time, Permanent

Salary:
₹14, ₹25,000.00 per month

Benefits: