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    Voice Process - Chennai, India - Komal Hr Services

    Komal Hr Services
    Komal Hr Services Chennai, India

    6 days ago

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    Description

    As a Voice Process Executive in a Business Process Outsourcing (BPO) organization, your primary responsibility is to handle customer queries, concerns, and complaints through phone calls, emails, or chat. You will be required to maintain a high level of professionalism and customer service while addressing customer issues and resolving them efficiently.

    Key Responsibilities:

    • Handling inbound and outbound customer calls and emails in a timely and professional manner.
    • Identifying and assessing customer needs to provide appropriate solutions.
    • Resolving customer complaints and escalating issues as required.
    • Providing accurate and complete information to customers about products or services.
    • Maintaining customer records and updating them as required.
    • Meeting daily, weekly, and monthly targets set by the organization.
    • Following up on customer inquiries to ensure customer satisfaction.

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