Field Application Specialist - Kochi
1 day ago
Job description
About Us
At bioMérieux, we have been dedicated to making the world a healthier place for nearly 60 years. Throughout our global presence, we have continuously imagined and developed innovative diagnostic solutions to enhance the health of patients and consumers.
As a family-owned company, bioMérieux has evolved into a world leader in the field of in vitro diagnostics. Our entrepreneurial journey, which began over a century ago, is fueled by an unwavering commitment to improve public health on a global scale and contribute to a healthier world.
bioMerieux India
We are proud to be a 100% subsidiary of bioMérieux SA, based in Marcy L'Etoile, France, and have been serving the Indian market for over 25 years. With our comprehensive diagnostic solutions in clinical microbiology, immunology, molecular biology, and industrial microbiology, we cater to over 5000+ customers. Our offerings provide essential information to healthcare professionals and industry players, addressing critical areas such as antimicrobial resistance, sepsis, acute care syndromic approaches, and food safety. Through these efforts, we aim to protect the health of patients and consumers.
By joining bioMérieux, you become a part of an innovative company with a long-term vision, deeply committed to serving public health. Our corporate culture emphasizes a humanistic approach, and we are driven by a pioneering spirit.
We seek candidates who are motivated to invest in themselves, contribute to future projects, and be part of a collective adventure led by a pioneering spirit. Join us as we work towards a healthier future for all.
Location: Kochi
Position: Application Specialist - IA
Education & Experience:
Desirable: preferably masters in biochemistry/ biotechnology
Experience: Minimum 4 years field applications
KEY RESPONSIBILITIES:
- Coordinate and provide consulting, technical training and on-going support on bioMérieux solutions.
- Answer internal & external customer inquiries and ensure compliance with regulatory through timely and accurate documentation in ERP system (CRM)
- Provide consistent follow up to ensure customer satisfaction and meet KPI.
- Develop & retain business, strengthen customer relationship.
- Make organizational recommendations around the equipment in order to optimize the workflow, address three dimensions: technical, quality and productivity (SOP)
- Ability to perform routine training.
- Promote bioMérieux solutions demonstration, evaluations, onsite visits on both pre and post sales.
- Enable bioMérieux customer in fully utilizing the technical potential of the solutions (interpretation of results, specimen management, workflow optimization..)
- Demonstrate a technical expertise which allows to easily take in charge new products and new technologies.
KEY DELIVERABLES:
- Provide field scientific support & services, including sales support, training, qualification, field actions deployment at all stages of bMx solutions life cycle management, guarantee added value, assess patient result impact.
- Achievement of Objectives for the year in the relevant SBS.
- Awareness within the region's healthcare community about bioMerieux and partner company solutions and their relevance to patient care.
- Make organizational recommendations around the equipment in order to optimize the workflow, address three dimensions: technical, quality and productivity (SOP)
- Ability to perform routine training.
- Promote bioMérieux solutions demonstration, evaluations, onsite visits on both pre and post sales.
- Enable bioMérieux customer in fully utilizing the technical potential of the solutions (interpretation of results, specimen management, workflow optimization.
- Demonstrate a technical expertise which allows to easily take in charge new products and new technologies.
- To Provide Effective Customer Training as per the Define Guidelines and SOP.( Instead of Routine Training.
- To Manage and arranging Scientific activities at customer site for Medical Education.
- To Understand / analyse the Market Competition and provide update to marketing Team.
Experience
- Freshers are welcome but candidates with similar experience are desirable.
- Very good understanding on basics of immunology & immunoassay applications.
- Familiarity with laboratory techniques, practises and requirements.
- Familiarity with high medical value diagnostic markers.
- Must have excellent written and oral communication and presentation skills.
- Listening carefully/patiently and acting upon the same.
- This also includes 70-80% travelling.
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