Customer Relationship Executive - Malappuram, India - KPG ROOFINGS

KPG ROOFINGS
KPG ROOFINGS
Verified Company
Malappuram, India

3 hours ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Responsibilities:


  • Make outbound calls to existing and potential customers to introduce our products/services and explain their benefits.
  • Listen attentively to customers' requirements, answer queries, and provide accurate information.
  • Manage a portfolio of customers, maintaining regular communication to build rapport and trust.
  • Identify upselling and crossselling opportunities to maximize sales potential.
  • Record and update customer details, interactions, and feedback in the CRM system.
  • Proactively resolve customer complaints or issues, escalating when necessary.
  • Collaborate with the sales and marketing teams to contribute to sales targets and strategies.
  • Stay uptodate with product knowledge and industry trends to effectively communicate offerings.
  • Meet individual and team performance targets while adhering to quality standards.
  • Provide timely reports on call activities, outcomes, and customer feedback to management.

Salary:
₹8, ₹17,000.00 per month


Ability to commute/relocate:

  • Malappuram, Kerala: Reliably commute or planning to relocate before starting work (required)

Experience:

- total work: 1 year (preferred)

  • Customer service: 1 year (preferred)

Language:


  • English (preferred)

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