Front Office Executive - Mumbai, Maharashtra, India - ira by Orchid Hotels, Mumbai
Description
Assist staff with expediting problem payments (e.g., problems processing credit card).- Follow up with guest regarding satisfaction with guestrelated issues.
- Process all guest checkins by confirming reservations, assigning room, and issuing and activating room key.
- Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon checkin (i.e., sharewiths, separate room/tax/incidentals, comp).
- Anticipate soldout situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
- Block rooms in the computer and identify designated requirements and requests.
- Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.
- Coordinate with Housekeeping to track readiness of rooms for checkin.
- Review shift logs/daily memo books and document pertinent information in logbooks.
- Count bank at the beginning and end of shift.
- Balance and drop receipts according to Accounting specifications.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.
- Anticipate and address guests service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards.
Salary:
₹300, ₹350,000.00 per year
Benefits:
- Food provided
- Health insurance
- Provident Fund
Schedule:
- Rotational shift
Supplemental pay types:
- Yearly bonus
Work Location:
In person
Speak with the employer
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