Front Office Receptionist - Hyderabad, India - medforage

medforage

Verified Company

Hyderabad, India

5 days ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Position Name

Front office

Key Responsibilities:

1. Welcomes and greets all patients and visitors, in person or over the phone.
2. Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette.
3. Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information.
4. Process billing and payments for patients and internal departments.
5. Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff.
6. Responds to inquiries by patients, prospective patients, and visitors in a courteous manner.
7. Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.
8. Protects patient confidentiality, making sure personal health information is secured by maintaining a clean desk policy and not leaving the computer unlocked while away.
9. Call patients to remind them of upcoming appointments, procedures & inform them of any updates from the clinic.
10. Responsible for keeping the reception area clean and organized.
11. Provide patients with support and guidance as needed.
12. Make calls to prospective patients and explain about our facility and services.

Key Performance Indicators:

General office duties.
Manage office cleaner.
Office maintenance.
Purchase office groceries.
Purchase office stationary and supplies.
Welcoming guests & serving refreshments to visitors.

Competencies:

Technical

Knowledge of Hospital Industry
Knowledge of Fertility based hospital

Behavioral
- handling EPABX System,transfer calls to concern person.

2.Take & relay messages, provide information to callers.
3.Deal with queries from customers.
4.Ensures knowledge of staff movements.
5.Conference room arrangement, administrative support.

Desired Qualification & Experience:

Qualification:

Any Graduate

Skills & Experience:

Hierarchy Structure

Superiors

Subordinates

Job Types:
Full-time, Regular / Permanent

Salary:
₹18, ₹20,000.00 per month

Schedule: