- Must have great understanding about BPO Matrix.
- Skills for planning, assigning and directing work.
- Meet or exceed KRA's of all team members - New training and ongoing training of team members
- Responsible for revenue generation of assigned process and span
- Responsible for achieving desired client KPI's throughout and align team to deliver the desired results.
- Responsible for direct client communication in terms of any deliverables asked and demanded by the client - Hold team meetings on a regular basis with the direct reports.
- Document and communicate system and business process gaps.
- Ensure process operates efficiently according to client and company measures.
- Be directly responsible towards fostering the development of your team by motivating.
- Strong Client Handling Skills.
- Minimum of 5 years of experience as an operation Manager from any Domestic Voice process.
- Non-BPO experienced profiles will not be considered.
- Good communication, Analytical, and leadership skills.
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BPO Ops. Manager - Noida - confidential
Description
Roles & Responsibilities:
Required Candidate profile
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Ops Manager
Only for registered members Noida
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Manager OPS
Full time confidential- Noida
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Ops Manager
Only for registered members Noida
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Ops Manager
Only for registered members Noida
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Hiring #OPS Manager
Only for registered members Noida
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Network Ops Manager
Only for registered members Noida, Uttar Pradesh
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Manager- Data Ops
Full time confidential- Noida
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Manager - ML Ops
Only for registered members Noida
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Manager - ML Ops
Only for registered members Noida, Uttar Pradesh
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Network Ops Manager
Only for registered members Noida
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Hiring For OPS Manager SALES
Only for registered members Noida
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Product Manager – Financial Ops
Only for registered members Noida, India
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Chief Manager _HR Ops
Only for registered members Noida
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Manager - HR Ops-Execution
Only for registered members Noida, Uttar Pradesh, India
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Manager - HR Ops-Execution
Only for registered members Noida
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OPS/Sales Manager International BPO
Only for registered members Noida
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Senior Program Manager-Design Ops
Full time Only for registered members Noida
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Manager - HR Ops-Execution
Only for registered members Noida, Uttar Pradesh
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Manager Ops
Only for registered members Gurugram
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Manager Ops
Only for registered members Gurugram