BPO Ops. Manager - Noida - confidential

    confidential
    confidential Noida

    5 days ago

    Full time
    Description

    Roles & Responsibilities:

    • Must have great understanding about BPO Matrix.
    • Skills for planning, assigning and directing work.
    • Meet or exceed KRA's of all team members - New training and ongoing training of team members
    • Responsible for revenue generation of assigned process and span
    • Responsible for achieving desired client KPI's throughout and align team to deliver the desired results.
    • Responsible for direct client communication in terms of any deliverables asked and demanded by the client - Hold team meetings on a regular basis with the direct reports.
    • Document and communicate system and business process gaps.
    • Ensure process operates efficiently according to client and company measures.
    • Be directly responsible towards fostering the development of your team by motivating.
    • Strong Client Handling Skills.

    Required Candidate profile

    • Minimum of 5 years of experience as an operation Manager from any Domestic Voice process.
    • Non-BPO experienced profiles will not be considered.
    • Good communication, Analytical, and leadership skills.

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