Process Associate - Kochi, India - Blossom Inners Pvt Ltd
Description
Keeping track of the sales lead from Google sheet or what's app.- Calling the sales lead for validation / verification.
- Maintaining quality verification / validation by adhering to all the CPR points.
- Handling customer query and responding it positively.
- Reporting the dispute cases to the sales team as well as the management.
- Keeping update on any changes in the product, process & CPR.
- Ensuring the TAT of 8 mins to be followed for the first call.
- Updating the dispute case on the Google sheet & What's app.
- Attending training and review meetings.
- Should handle multiple products. (elife, PP, HW)
- Any regular malpractice (like duplicate numbers for multiple case etc.) by the sales team to be reported to the team manager.
- Ensuring replacement manpower availability when taking break or leave.
- Language Required: English & Hindi
Job Types:
Full-time, Permanent, Fresher
Salary:
₹16, ₹18,000.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Paid time off
Schedule:
- Day shift
- Fixed shift
- Morning shift
- Weekend availability
Supplemental pay types:
- Performance bonus
- Yearly bonus
Language:
- English (required)
- Hindi (required)
Ability to Commute:
- Kochi, Kerala (required)
Work Location:
In person
More jobs from Blossom Inners Pvt Ltd
-
Executive Stores
Tiruppur, India - 6 days ago
-
Sales Executive
Ernakulam, India - 3 weeks ago
-
Welfare Officer @ Machohally
Bengaluru, India - 2 weeks ago
-
Trade Marketing Executive
Ernakulam District, Kerala, India - 2 weeks ago
-
Data Entry Operator
Bengaluru, India - 1 week ago
-
Welfare Officer
Bengaluru, India - 3 weeks ago