Service Advisor - Raipur, Chhattisgarh, India - Cafyo Pvt Ltd

Cafyo Pvt Ltd

Verified Company

Raipur, Chhattisgarh, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Description:

The Service Advisor is a key position within the automobile industry, acting as a liaison between customers and the service department.

The primary responsibility of a Service Advisor is to ensure customer satisfaction by providing excellent service and guidance throughout the vehicle repair or maintenance process.

Responsibilities:

Customer Interaction:
Greet customers in a courteous and professional manner.
Listen to customer concerns and accurately document vehicle symptoms or issues.
Provide clear explanations of recommended services and associated costs.
Keep customers informed about the status of their vehicle throughout the repair process.
Service Recommendations:
Conduct vehicle inspections and diagnostics to identify necessary repairs or maintenance.
Consult service manuals and technical resources to determine appropriate repair procedures.
Make service recommendations based on vehicle condition, manufacturer guidelines, and customer preferences.
Prioritize and schedule repairs based on urgency and customer needs.
Documentation and Administration:
Create and maintain accurate service records for each customer visit.
Document all services performed, including parts used, labor hours, and diagnostic findings.
Prepare repair estimates and obtain customer approval before proceeding with work.
Process service orders, invoices, and payments using dealership software systems.
Customer Education and Satisfaction:
Educate customers about preventive maintenance and recommended service intervals.
Address customer questions or concerns with professionalism and empathy.
Follow up with customers after service to ensure satisfaction and address any additional needs.
Handle customer complaints or escalations in a timely and effective manner.
Team Collaboration:
Coordinate with service technicians and parts department to ensure timely completion of repairs.
Communicate effectively with other service advisors and management to maintain workflow efficiency.
Participate in team meetings, training sessions, and performance reviews as required.