Quality Compliance Associate - Uttar Pradesh, India - CompuGroup Medical

CompuGroup Medical

Verified Company

Uttar Pradesh, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Position Responsibilities

Problem identification and analysis:
Helps in identify problems and suggest practical and effective solutions for client related issues.
Incorporate feedback into the training loop, with the aim of closing the gaps between the theory and practice,
Provide effective and efficient solutions by doing concentrated and focused defect analysis and help in improving the overall health of the client/specialty.
Constructive feedback on the errors committed:
Ensure constructive feedback, given on consistent basis with the aim of improving the quality of work done.
Help in auditing transaction in different domains like Charge entry, Payment entry and denial handling and provide inputs on client related issues, along with valuable suggestions to improve processes or client profile instructions.
Addressing client complaints by suggesting and helping implement effective solutions.
Should impart one on one and group feedbacks to team members.
Reporting, Projects & Other Deliverables:
Proficiency in MS Word and Excel.
Report the Quality metrics and data, for client and associate's performance on a regular basis.
Identify denial trends with specific insurances based on ANSI and give feedbacks.
Report findings from the follow up / denial handling Quality check to the Team lead to identify denial trends and their resolution for better collections.
Ensure projects are delivered ontime with accuracy.
Excellent timemanagement and selfgovernance skills
Team development:
Ensure that the team functions at the optimum levels of quality.
Ensure that team is updated with latest insurance related and process related updates.
Ensure that team follows the process instructions.
Act as a Subject matter expert to the team members.
Should identify and propose training need based on the auditing.