Customer Support Executive - Bengaluru, Karnataka, India - Lifetime Health Plus Care Pvt Ltd

Lifetime Health Plus Care Pvt Ltd
Lifetime Health Plus Care Pvt Ltd
Verified Company
Bengaluru, Karnataka, India

1 month ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Job Title:
Customer Support Executive

  • Health Care industry( Mandatory)

Location:
Bangalore


Company:
Lifetime Health


About Us:


Lifetime Health is a leading healthcare home service startup dedicated to providing personalized and top-quality healthcare services to our clients.

We are committed to improving the health and well-being of our customers by delivering the highest standards of care in the comfort of their homes.


Job Description:


As a Customer Support Executive, you will play a pivotal role in ensuring that our clients receive the best possible healthcare experience.

Your primary responsibilities will include addressing customer inquiries, resolving issues, and ensuring the highest level of satisfaction.

You will need to leverage your expertise in healthcare and customer service to make a significant impact on our clients' lives.


Key Responsibilities:

  • Customer Assistance: Act as the primary point of contact for customer inquiries, addressing their concerns, and providing information about our healthcare services.
  • Issue Resolution: Proactively identify and resolve customer issues, ensuring the highest level of satisfaction.
  • Language Proficiency: Be fluent in Kannada and possess strong communication skills in both spoken and written forms to effectively interact with customers.
  • Healthcare Expertise: Utilize your medical background to understand and effectively communicate healthcarerelated information to customers.
  • Customer Education: Educate customers on our healthcare services, packages, and any necessary information they might need.
  • Appointment Scheduling: Assist customers in scheduling medical appointments and services, ensuring convenience and timely service delivery.
  • Record Keeping: Maintain accurate and organized records of customer interactions, inquiries, and resolutions.
  • Crossfunctional Collaboration: Collaborate with other teams, such as the healthcare team, to ensure seamless service delivery.
  • Feedback Collection: Gather feedback from customers and convey it to the relevant teams for continuous improvement.

Qualifications:

  • A maximum of 2 years of experience as a Customer Support Executive in a healthcare industry.
  • Fluency in Kannada is essential.
  • Exceptional communication and written skills.
  • Strong problemsolving skills and a customercentric approach.

Additional Information:
This position offers a competitive salary and benefits package.

You will have the opportunity to work with a dynamic and passionate team dedicated to making a positive impact on people's lives.


Pay:
₹20,000- ₹25,000per month


Schedule:

  • Day shift

Education:


  • B pharmacy (preferred)

Experience:

- total work: 1 year (required)

  • Customer service: 1 year (required)

Language:


  • Kannada (required)
  • English (preferred)

Ability to Commute:

  • Bengaluru, Karnataka (required)

Ability to Relocate:

  • Bengaluru, Karnataka: Relocate before starting work (required)

Pay:
₹20, ₹25,000.00 per month


Schedule:

  • Rotational shift

Work Location:
In person
More jobs from Lifetime Health Plus Care Pvt Ltd
See all jobs of Lifetime Health Plus Care Pvt Ltd