Customer Success - Bengaluru, India - Ricago

Ricago

Verified Company

Bengaluru, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Responsible for sustaining and growing our business to achieve long-term success by effectively managing client accounts

Location Bangalore
Expreience 3 years
Qualification MBA

RESPONSIBILITIES:

About ricago

RICAGO is a technology platform in Governance, Risk & Compliance (GRC) space and helps organizations to innovate their compliance systems (regulatory, contractual and internal) by way of simplifying and automating the process.

RICAGO solutions are used by leading corporations; in diverse industries - such as BFSI, IT/ITeS, healthcare, energy & utilities, food, retail, high-tech and manufacturing - to manage their compliance management programs, contract processes, GST compliance.

RICAGO is headquartered in Bengaluru, India.

RICAGO is owned by Clonect Solutions Pvt. Ltd.

Primary
Responsibilities

Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition.
Acquiring a thorough understanding of key customer needs and requirements.
Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives.
Serve as the link of communication between key customers and internal teams
Resolve any issues and problems faced by customers and deal with complaints to maintain trust
Anticipating key account changes and improvements.
Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics