Customer Success Manager - Mumbai - confidential

    confidential
    confidential Mumbai

    3 days ago

    Full time
    Description

    Job Overview:

    We are looking for a Customer Success Manager to oversee the successful delivery of

    software projects while identifying upsell opportunities. This role will involve managing client

    relationships, ensuring smooth project execution, and helping clients get the most value from our

    solutions. Youll act as the main point of contact for clients and will work closely with both the

    technical and sales teams to ensure customer satisfaction and growth.

    Key Responsibilities:

    • Manage end-to-end delivery of software projects, ensuring they are on time and meet client

    expectations.

    • Build and maintain strong relationships with clients, serving as their main point of contact for

    all project-related matters.

    • Work closely with the technical team to ensure that deliverables are aligned with client

    requirements.

    • Proactively identify upsell opportunities by understanding client needs and offering

    additional solutions or features that add value.

    • Provide post-delivery support to ensure clients are using the software effectively.
    • Conduct regular check-ins and gather feedback to continuously improve our offerings and

    client satisfaction.

    • Assist clients in troubleshooting and provide clear communication on updates or issues.
    • Manage renewals and retention before the end of a subscription period.

    Required Skills and Qualifications:

    • Experience in Customer Success, Project Management, or a client-facing role in a

    software/tech environment.

    • Proven track record of successfully managing software project deliveries.
    • Strong communication skills, able to translate technical information into clear, client-friendly

    language.

    • Excellent problem-solving abilities and a proactive approach to finding solutions.
    • Ability to identify and execute upsell opportunities.
    • Experience working with cross-functional teams (technical, product, and sales).
    • A customer-first mindset with a focus on delivering value.
    • Familiarity with project management tools.Nice to Have:
    • Experience in SaaS or software delivery environments.
    • Background in product training or software onboarding.
    • Experience in IoT.

    Key Responsibilities:

    • Manage end-to-end delivery of software projects, ensuring they are on time and meet client

    expectations.

    • Build and maintain strong relationships with clients, serving as their main point of contact for

    all project-related matters.

    • Work closely with the technical team to ensure that deliverables are aligned with client

    requirements.

    • Proactively identify upsell opportunities by understanding client needs and offering

    additional solutions or features that add value.

    • Provide post-delivery support to ensure clients are using the software effectively.
    • Conduct regular check-ins and gather feedback to continuously improve our offerings and

    client satisfaction.

    • Assist clients in troubleshooting and provide clear communication on updates or issues.
    • Manage renewals and retention before the end of a subscription period.

    Required Skills and Qualifications:

    • Experience in Customer Success, Project Management, or a client-facing role in a

    software/tech environment.

    • Proven track record of successfully managing software project deliveries.
    • Strong communication skills, able to translate technical information into clear, client-friendly

    language.

    • Excellent problem-solving abilities and a proactive approach to finding solutions.
    • Ability to identify and execute upsell opportunities.
    • Experience working with cross-functional teams (technical, product, and sales).
    • A customer-first mindset with a focus on delivering value.
    • Familiarity with project management tools.Nice to Have:
    • Experience in SaaS or software delivery environments.
    • Background in product training or software onboarding.
    • Experience in IoT.

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