Customer Success Manager - Mumbai, Maharashtra
1 month ago

Job summary
The Customer Success Manager serves as a named resource and partner for the Salesforce Signature customer organizations. They orchestrate all deliverables their customer is entitled to,including coordinating the day-to-day customer Signature experience from onboarding through Signature contract renewal and expansion.
Responsibilities
- Effectively orchestrates Signature experience across more sophisticated, multi-org, single-cloud customers with single-cloud product expertise and industry-relevant experience
- Aligns with and leads Business and Technical stakeholders, Account Success team, and other internal partners around customer goals ensuring value is delivered through Signature
- Single point of customer accountability covering only Signature-entitled customers building and maintaining strong, trusted relationships with customers
- Drives Customer Success Score metrics for customers and handles Escalations and Red Accounts
Job description
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