Product Support/application Support - Gurgaon, India - Leena AI

Leena AI

Verified Company

Gurgaon, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Role:

> Work with the various business departments to understand the clients' configurations and resolving issues that may arise.

> Responsible for the creation of software operations and support-related documentation.

Required Skills/Experience:

4+ years of Product support experience
Strong knowledge in writing complex SQL and NoSQL (MongoDB) queries
Advanced skill in creating and maintaining technical documentation.
Sound knowledge of APIs/web services and tools like Postman, excel, etc.
Excellent communication skills; verbal, nonverbal and written; and ability to communicate on all levels of the organization.

About us:

Founded in 2018,

Leena AI

is an autonomous conversational AI-backed employee experience platform that is powerful, flexible, and can meets the needs of any enterprise. Trusted by

3M+employees across companies like Nestle, Puma, AirAsia, Coca-Cola, Lafarge Holcim, and Abbott, we have transformed

2M conversations and

10M employee interactions.

We have been recognized by Gartner, earned ourselves several G2 badges, and onboarded over 200 customers. And we're growing super-fast.

Need more reasons to join us?

Our 350+ strong team prides itself on being self-driven, growth-oriented, and a shared belief in the power of autonomy. At Leena AI, we respect hard work, encourage every employee to add their own flavour to the role, and provide unlimited paid time off