Customer Support - Delhi, Delhi, India - Innvocon

Innvocon
Innvocon
Verified Company
Delhi, Delhi, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Lenskart Customer Support - Escalation

Responsibilities
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Be the frontline defender, monitoring social media channels for customer concerns.
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Ditch the script, creatively resolve escalated issues and de-escalate tense situations.
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Become a detective, gather information, identify root causes, and collaborate with internal teams for solutions.
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Be a wordsmith extraordinaire, crafting clear and empathetic responses that win hearts online.
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Stay ahead of the curve, monitor industry trends and identify potential issues before they erupt.
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Become a data ninja, analyze feedback to improve processes and enhance the customer journey.


We're seeking a social media rockstar who:

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Thrives in a fast-paced, dynamic environment
:

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Possesses exceptional communication and problem-solving skills
:

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Navigates social media platforms like a pro
:

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Maintains a cool head under pressure and stays calm in heated situations
:

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Collaborates effectively with internal teams to deliver solutions
:

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Has a keen eye for detail and a passion for customer satisfaction.

Salary:

₹35, ₹40,000.00 per month


Benefits:


  • Paid sick time
  • Provident Fund

Schedule:

  • Rotational shift

Supplemental pay types:

  • Performance bonus

Education:


  • Bachelor's (required)

Experience:


  • Escalation/
Social Media Support: 1 year (required)

  • Customer support: 1 year (required)

Language:


  • English Proficiently and Confidentally (required)

Ability to Commute:

  • Delhi, Delhi (required)

Work Location:
In person


Speak with the employer
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