Gm-service - Remote, India - DJH Renault

DJH Renault
DJH Renault
Verified Company
Remote, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

- GM-Service Job Roles n Responsibilities

Skills

  • Overall Understanding of after sales ( Mech, BP & CRM) Process.
  • Good understanding of dealer commercial business
  • Prompt & responsive
  • Good customer Handling & Communication skills
  • Empowered to take decisions
  • Leadership & team Management quality.

Roles and Responsibilities

  • Repair order growth & Customer retention
  • Commercial Turnover(P & A, allied Business)
  • Workshop (Mech & BP) Labour Revenue
  • Manpower recruitment, groming & retention.
  • Workshop Productivity & Expansion.
  • Customer Satisfaction
  • Collabarations between different outlets
  • RIPL Incentive Program /REP
  • Legal Compliance

KPIs
Ø Repair order Growth & Retention %

Ø P & A Turnover /Allied Business

Ø Labour Revenue

Ø Manpower Availability, training & Retention%

Ø Workshop / Bodyshop Utilisation %

Ø Voc, CC/1000 RO, Mystery Calling & Visits.

Ø Monitoring/ drive Incentive Program /REP

Ø Legal & Statutory Compliance


Education:
Diploma in Any Specialization, Graduate in Any Specialization, B.Tech/B.E. in Automobile, Mechanical with MBA will be preferable
**Years Of Experience:

  • 10 to 12 Years Of Experience**
    Salary: ₹75, ₹100,000.00 per year

Benefits:


  • Cell phone reimbursement
  • Provident Fund

Schedule:

  • Day shift

Education:


  • Bachelor's (preferred)

Experience:

- total work: 5 years (preferred)

  • Maximum: 10 years (preferred)

Work Location:
Remote
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