Operation Executive - Bengaluru, India - The MetroMax Group

The MetroMax Group

Verified Company

Bengaluru, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Designation - Operations Support Executive

Work timing - 6 Pm - 3 Am IST

Working Days - 5 Days (Rotational)

Location -Bangalore Reporting to - Process Manager Working from

Responsibilities:

Dispatch Coordination:

Ensure ontime login and report to the respective shift supervisors.
Log in to Amazon Relay and thoroughly review current trips and live ELD (Electronic Logging Device) information.
Monitor WhatsApp group for pretrip pictures and diligently update the corresponding Excel sheet.
Regularly communicate the status of pretrip pictures to supervisors for timely updates.

Hours of Service Monitoring:

Maintain a vigilant eye on drivers' Hours of Service and trip progress.
Promptly identify any violations or delays and report them to Supervisor without delay.
Use the hoursofservice overview as a guide to ensure drivers have correctly marked themselves as on duty.
Handle bobtailing instances, ensuring appropriate communication with drivers and the Resource Operations Center (ROC) to avoid violations.

Trip Documentation and Reporting:

Accurately record today's trips on the Excel report, including comprehensive comments on all triprelated events.
Monitor WhatsApp group for posttrip pictures and promptly inform Supervisor of their availability.
Compile an End of Day (EOD) report containing all trip details, hours of service, and violation information.

Pre-Trip Inspections and Tractor Maintenance:

Maintain a daily log of drivers who fail to complete pretrip inspections and communicate with them to ensure compliance.
Regularly monitor the cleanliness of tractors and document any new damage observed.
Assess and determine if a driver can safely operate the vehicle back to the yard in case of tractor breakdowns.
Coordinate towing services if the driver deems the vehicle unsafe to drive.

Communication and Team Collaboration:

Engage in scrum calls with the dispatcher and shift supervisors at the end of each shift to discuss important matters.
Effectively communicate with drivers and team members to ensure seamless operations.

Notify immediate supervisors of any escalated issues, such as potential hours of service violations or delays

Requirements:

High school diploma or equivalent; Associate degree or relevant certifications preferred.

Proven experience in logistics, dispatch, or transportation operations is an advantage.

Familiarity with Amazon Relay and Electronic Logging Device (ELD) systems is a plus.
Excellent communication and organizational skills.
Strong attention to detail and ability to handle timesensitive tasks.
Ability to work in a fastpaced environment and adapt to changing priorities.
Knowledge of HoursofService regulations and dispatch best practices.
Proficiency in using Microsoft Excel and other relevant software.
Strong problemsolving and decisionmaking abilities.

Why You?

Great Englishspeaking skills
Can understand and communicate with US Citizens
Should be ready to work in the EST Time zone
Willing to extend the shift as per requirement
Good Negotiation skills
Good Convincing skills
Great English spoken
Strong communicator both on the phone and in writing, American Accent is a plus.

Salary:
₹18, ₹35,000.00 per month

Benefits: