Sme - SD and CRM - Madhya Pradesh, India - Aditya Birla Group

Aditya Birla Group

Verified Company

Madhya Pradesh, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Designation:
Assistant Manager

Updated:
May 10, 2024

Location:
Madhya Pradesh, India

Organization:
Chemicals

Key Result Areas/Accountabilities

Supporting Actions
Support to routine issues (SD and

CIN)

Provide support on routine issues of SD and CIN.

Perform break/fix analysis and implement solution for

Procurement and WM related processes. - Work with

service desk team (3rd party) to facilitate incident and

problem resolution. - SLA adherence and reporting on

periodic basis. - Monthly review with each SBU / Unit,

prepare action plan for gaps. - Conduct Training as per

Training calendar.

To improve process efficiencies, to

reduce manual work (SD and CRM)

Work closely with each SBU, Identify process gaps and

prepare business case. - To implement Change in

business processes (Export documentation, Trading,

Freight accounting, Shipment costing, customer complaint

etc...) - Conduct configuration changes to accommodate

change request and prototype activities. - Develop and

Demonstrate proof of concepts. - Automate Alerts /

Reports (SAP or non-SAP) in line with business policy.

Develop functional specification and work with BASIS and

ABAP team to complete development and testing.

Track usage.

SAP Implementation and Roll-out

(SD and CRM specific processes)

Participate in requirement gathering. - Documenting

Business Process and getting is signed of by business

process owner. - Configuration with / without support of

3rd party. - Training to Core team. - Conducting testing

along with Core team. - Data Migration and Cut-over

planning. - Training to End users.

SOP / controls Implementation and

Review (SD and CRM processes)

To implement controls as per Company SOPs in SD and

CRM domain. - To implement IT controls (SOD, BASIS

related controls) in line with SOX - Review every Qtr and

publish scorecard and agree for next steps.

Implement CRM

Prepare business case - Technology selection along

with core team. - Drive end to end implementation of

CRM.

Continual improvement

Keep abreast of SAP releases, enhancements / new

Participate in release upgrade or new functionality /

enhancement assessments, conduct impact analysis,

Prepare business case and make recommendation.

Research and propose both short and long term

solutions to SAP system requirements (eg: Fiori app /

Personas) - Work closely with Group IT and technology

partners to identify Best Practice in SD and CRM domain

and Implement the same. - Develop functional

specification and work with BASIS and ABAP team to

complete development and testing.

Qualifications:

Bachelor Of Science

Minimum Experience Level:

6-10 Years

Report to:

ASSISTANT MANAGER