Customer Support Associate - Andheri West, Mumbai, Maharashtra, India - High Career

High Career
High Career
Verified Company
Andheri West, Mumbai, Maharashtra, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

THIS IS FOR A MANUFACTURING INDUSTRY. HAVING A MANUFACTURING INDUSTRY EXPERIENCE WOULD BE AN ADDED ADVANTAGE.

Designation:
Customer Service Associate


Reporting:
General Manager Sales & Marketing


Education; Graduate


Location:
Andheri West, Mumbai


Working Time; 9:30AM TO 6PM


Working Day's; Monday to Saturday (Alternative saturdays are off)


Gender:
Female/Male


CTC; 5LPA


Role:


  • Point of contact for sales and marketing related calls and product information.
  • Responsible for assisting Sales Managers with their work.
  • Ensuring contact with current and previous customers. Making regular calls as per the data base
  • Sending prices to customers on behalf of GM
  • Handling calls and responding to queries received by GM
  • Ensuring the GM's back end sales work is taken care of when he/she is on field or customer visits
  • Maintaining, monitoring and analysing order levels and studying reason for the same and updating GM on monthly basis.
  • Ensuring preparing of Invoices, shipping documentation, dispatch orders, sales orders is done in a timely manner by the Sales coordinators
  • Coordinate with factory about dispatch planning and status for received orders and report to GM
  • Handle customer query regarding dispatches
  • Send customer shipment details
  • Execute all back end sales work for the GM
  • Must take full responsibility of ensuring orders are executed on time
  • Inform GM about delays in dispatches, transporter issues, etc
  • Point of contact for all sales related inquiries received on the landline for the GM
  • Good MIS knowledge and should know how to work with data on excel
  • To handle Indian as well as International Clients

Qualities:


  • Ability to multitask and prioritize daily workload
  • Marketing background
  • Hands on with computers
  • Pro active
  • Performance oriented
  • Attention to detail
  • Fun to work with
  • Enthusiasm
  • Excellent communication (Verbal & Mail) and English skills is a must
  • Good with data analytics, collecting and analyzing data

Job Types:
Full-time, Regular / Permanent


Salary:
Up to ₹550,000.00 per year


Application Question(s):

  • Do you have experience in a manufacturing industry?

Education:


  • Bachelor's (preferred)

Experience:


  • Customer service: 4 years (preferred)

Language:


  • English (preferred)

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