- A minimum of 15 years of relevant experience in technology, with a strong background in product lifecycle management, solution architecture, and project management.
- Prior experience in overseeing enterpriselevel projects, with a preference for those in the travel domain focusing on airlines and Loyalty Programs.
- Handson experience in understanding system integrations and their implications, especially when working with external platform providers.
- Bachelor's/master's degree in computer science, Engineering, or a related field.
- MBA or equivalent advanced degree is desirable.
- Define and execute the technology strategy for IndiGo's Loyalty Program in alignment with the company's business goals.
- Thought leader and knowledge of the latest industry trends and potential technology solutions in the loyalty domain.
- Work collaboratively with the team (and partners), where relevant, at all levels across the organisation, to ensure that Loyalty Program's digital and technology services and products are customerled, costeffective, scalable, easy to use and meet current and future needs.
- Develop Loyalty Program's capability, processes and team structures in managing change, agile software development and rapid deployment, cyber security, data management and service management.
- Understand, develop, and oversee the technology roadmap and entire lifecycle of the Loyalty Program's technology products and services.
- Collaborate with the LMS platform provider & other technology partners to ensure new product developments, enhancements are aligned with Loyalty Program's vision and objectives.
- Own the development and delivery backlog planning, and prioritising of resources across the Technology team to ensure an effective balance between our tech transformation, our BAU projects, delivery and ongoing maintenance and support of the Loyalty Program's platforms and services.
- Prepare and communicate a clear vision and delivery plan for the Loyalty Program's technology and digital services transformation to all stakeholders.
- Utilize established project management methodologies for tracking progress, risk management, and efficient resource allocation.
- Lead integration efforts with internal systems such as PSS (Navitaire), CRM (Salesforce), ERP (SAP), and other external partners, understanding the challenges and impact of these integrations on the overall technology landscape.
- Engage with program partner's technology teams to ensure seamless integration with the IndiGo's LMS & other relevant applications, and successful onboarding of program partners on to the Loyalty Program in line with the requirements of the Loyalty Program.
- Ensure that Loyalty Program's key technology services are resilient, secure, and scalable and that cyber security, software development, support processes and systems are constantly aligned with industry standards and certifications.
- Incident management and technology partner SLA management
- Build and lead a highperforming team, including analysts to execute program strategies and initiatives effectively.
- Performance Management: Set clear goals and expectations for team members, provide regular feedback, and promote professional development.
- Foster an environment of continuous learning, innovation, and collaboration.
- Contribute to the writing of bids, proposals, costing and pricing as required
- Support business development activities to help make highlevel new partnership and funding conversations happen.
- Develop and manage the budget for third party technology spend and ensure costoptimization of technology partners' services.
- Deep knowledge of product enhancement and its implications.
- Strong leadership and decisionmaking abilities.
- Exceptional analytical, organizational, and problemsolving skills.
- Proficient in technology platforms pertinent to airlines and Loyalty Programs.
- Excellent communication skills, both written and verbal.
- Proven ability to manage stakeholder relationships, both internal and external
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Airlines - Director/Head - Technology - Loyalty Business Domain - Gurugram, India - IndiGo
Description
Role : Director/Head - Technology - IndiGo's Loyalty Program
Work Mode :
Work from office (All 5days, Mandatory)
Job Location :
Gurgaon
Job Summary :
The Loyalty Technology Head will lead and manage all technological aspects of IndiGo's Loyalty Program. This role requires a deep understanding of product lifecycle management, enterprise architecture & systems and integrations with different systems.
The role will need a close collaboration with the Loyalty Management System (LMS) & other related technology vendors for overseeing the development, implementation, and management of the Loyalty Program's technology landscape.
Strategic Leadership :
Product Lifecycle Management :
System Integrations :
Service Management :
Team Leadership & Development :
Business development :
Budget and resource management :
