- Lead the development and execution of customer experience (CX) strategies, ensuring alignment with business objectives and customer needs
- Continuously identify new problem statements, identify key member pain points, deep dive into data, come up with robust analysis and propose solutions to improve member experience
- Design and optimize the end-to-end customer journey, from initial contact through post-purchase support, leveraging customer insights and data-driven decision-making
- Collaborate with operations design, product, analytics, marketing, operations, growth, franchise partner and customer support teams to integrate CX principles into all aspects of the business
- Own key CX metrics (e.g., NPS, post session feedback) to measure the effectiveness of CX initiatives and identify areas for improvement
- Be the go-to person for everything CX in the organization
- Bachelor's degree + Tier 1 MBA
- 3-4 years of work experience in consulting, corporate strategy, or program management
- Ability to lead and collaborate with cross-functional stakeholders, prioritize high impact activities, and work on complex projects
- Good project management skills to drive and keep multifunctional projects on track with clearly defined success metrics
- Strong and structured approach to problem solving and analytical skills
- Excellent written and verbal communication skills, negotiation, and interpersonal skills with a customer-centric approach
- Ability to thrive in a fast-paced environment and manage multiple priorities effectively
- Willingness to travel to fitness centers occasionally as needed
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Customer Experience Strategy Lead - Bengaluru - Curefit
Description
Job Overview: As the Customer Experience Strategy Lead, you will lead the design and implementation of strategies to enhance our brand's interaction with customers. You will collaborate closely with cross-functional teams to create seamless experiences that drive engagement, loyalty, and business growth.
Key Responsibilities:
Qualifications:
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Strategy Lead
Only for registered members Bengaluru, Karnataka
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Strategy Lead – Business and Functional Strategy
Only for registered members Bengaluru
-
Strategy and Operations Lead
Only for registered members Bengaluru, Karnataka
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Team Lead – Strategy
Full time Only for registered members Bengaluru
-
Lead GTM Strategy
Full time confidential- Bengaluru / Bangalore
-
Lead - Assets Strategy
Only for registered members Bengaluru
-
Strategy and Operations Lead
Only for registered members Bengaluru
-
Lead - GTM Strategy
Full time confidential- Bengaluru / Bangalore
-
Strategy and Operations Lead
Only for registered members Bengaluru
-
Brand Strategy lead
Only for registered members Bengaluru, Karnataka
-
Strategy and Operations Lead
Full time Only for registered members Bengaluru
-
Lead GTM Strategy
Full time confidential- Bengaluru / Bangalore
-
Senior Strategist – Strategy Lead
Only for registered members Bengaluru, Karnataka
-
Strategy and Operations Lead
Only for registered members Bangalore, India
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Strategy Project Management Lead
Full time confidential- Bengaluru / Bangalore
-
Test & Quality Strategy Lead
Only for registered members Bengaluru
-
Customer Experience Strategy Lead
Only for registered members Bengaluru
-
Global Payroll Lead, Strategy
Only for registered members Bengaluru, Karnataka
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Lead - Growth Strategies and Operations
Full time confidential- Bengaluru / Bangalore
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Lead - Revenue Strategy & Planning
Only for registered members Bengaluru
