Opening for Csa in Night Shift - Ahmedabad, India - Unipath solutions LLP

Unipath solutions LLP

Verified Company

Ahmedabad, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Position for pure Night Shift.

Roles & Responsibilities:

Answering calls from specific clients and contractors in accordance with the agreed procedures on which performance will be measured.
Respond to the needs of customers and provide excellent customer service
Complete call logs and reports handover jobs if needed.
Raising maintenance/security/Health & Safety orders via the Bellrock computerized databases following agreed procedure on which performance will be measured
Chasing jobs already logged onto the system to ensure that the Contractor has attended the clients site within the agreed SLA
Obtaining authorization as appropriate for works exceeding set guidelines
Monitoring overdue orders through to completion
Ensuring set performance targets and KPI's are met
Managing and resolve customer complaints
To ensure compliance to all relevant statutory duties under the Health and Safety at Work Act, details of which are listed within the Company's Health and Safety Policy
Any other reasonable duties which may be requested

International Inbound & Outbound call experience.

Job Types:
Full-time, Permanent

Salary:
₹30, ₹40,000.00 per month

Benefits:

Schedule:

Supplemental pay types:

Ability to commute/relocate:

Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)

Education:

Experience:

- total work: 2 years (preferred)

Language:

Work Location:
In person

Speak with the employer

Csa - Uk Voice Process