Patient Relationship Officer - Cuttack, India - Ashwini Trauma Centre
1 week ago
Description
Must have min 2 years of experience in Hospital as Patient Relationship Officer.- Scheduling patient appointments and making reminder calls.
- Informing patients about the Procedures and waiting times.
- Obtaining patients' addresses, contact details, insurance information, and medical histories.
- Updating and verifying patient information at every visit.
- Assisting patients in filling out patient history forms, consent forms, and payment contract forms, when necessary.
- Receiving and processing cash and credit card payments for medical services rendered.
- Reviewing patient accounts, identifying delinquent accounts, and collecting overdue payments.
- Answering, investigating, and/or directing patient inquiries or complaints to the appropriate medical staff member.
- Following up with patients to ensure their inquiry or complaint has been satisfactorily resolved.
- Performing administrative and clerical duties, such as filing paperwork, when necessary.
Job Types:
Full-time, Permanent
Salary:
₹15, ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift
Supplemental pay types:
- Overtime pay
- Yearly bonus
Ability to commute/relocate:
- Cuttack, Orissa: Reliably commute or planning to relocate before starting work (required)
Experience:
- total work: 2 years (required)
- Customer service: 1 year (preferred)
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