- Responsible for the daytoday supervision of a group of PSC Representatives and PSC Specialists including performance and attendance monitoring in accordance with organization policy and applicable legal requirements
- Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
- Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
- Ensure service delivered to our SOP meets contractual Key Performance Indicator ('KPIs') expectations
- Provide subject matter expertise in handling escalated employee calls and escalated cases.
- Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
- Stay current on internal work processes, policies and procedures. Attend required manager development training
- Promote the Concentrix values through both behavior and attitude, including being an advocate for team members
- Partner with local People Solutions and PSC Leadership for complex cases.
- Meet performance metrics and service level agreements as defined in SOP.
- Should be able to perform the designated activities with high degree of ownership to support business & CNX employees
- Previous success in leadership experience
- 2years experience in North America human resources. (mandatory)
- Candidate should have working knowledge of Workday, RAMCO, other CNX tools.
- Excellent verbal & written communication.
- Detail oriented and excellent presentation skills.
- Strong decisionmaking and judgmental skills.
- Experience implementing Process Improvement Initiatives. Six Sigma experience is a plus.
- Proficient with MS office (PowerPoint, Excel, Word, etc.).
- Willingness to work in North America Eastern Time Zone.
- Graduation in any discipline.
- Selfstarter, sense of urgency, and works well under pressure.
- Strong attention to detail.
-
Manager – Shared Services
3 weeks ago
Cai india, IndiaManager – Shared Services Req number: · R2019 Employment type: · Full time Worksite flexibility: · Hybrid Who we are CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excel ...
-
Senior Consultant, Shared Services
3 weeks ago
Danfoss india, IndiaJob Responsibilities · ↵ · Responsibilities for this position include, but are not limited to, the following. · Engage in the incident management processes to ensure operational excellence. · Proactive monitoring and implementation of new technology solutions to maintain outs ...
-
Head of Global Shared Services
3 weeks ago
ProV india, IndiaDescription · We are looking for an experienced Head of Global Shared Services (GSS) to drive and steer the build and development of our internal Global Shared Services globally in our company. You will be the one to devise the company's Service and Shared Services Strategy and ...
-
Director-HR Operation and Shared Services
3 weeks ago
Prudential plc india, IndiaPrudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our peop ...
-
US Shared Service Staff Accountant
3 weeks ago
TriMas Corporation india, IndiaUS Shared Service Staff Accountant · Company: Packaging (Bloomfield Hills) · Primary Location: IND · Employment Type: Salaried | Full-Time · Function: Finance · Equal Opportunity Employer Minorities/Women/Veterans/Disabled · Main Duties & Responsibilities · Note - This po ...
-
Business Development Manager
3 weeks ago
Shared Services india, India Permanent Full timeJob Description: · Business Development Manager · Remote role with occasional travel to the South Coast · £35,000 to £40,000 per annum dependent on experience · We are looking for a Business Development Manager to join our sales team where you'll be generating and devel ...
-
Regulatory Analyst
1 day ago
Talent21 Management and Shared Services Pvt Ltd IndiaJob Responsibilities: · • Analyze GHS requirements (focusing on SDS requirements) for a number of Asia-Pacific countries (primarily for China & Taiwan) 3+ years of experience in chemical regulatory affairs, expert consulting, outsourced SDS authoring, or related fields. · • Defin ...
-
Transition Director
3 weeks ago
Talent21 Management and Shared Services Pvt Ltd IndiaRole: Transition Director · Yr. of Exp : 18-25 Years · Location: Pan India · What's the Role? · • An integral part of one of the most critical growth engines for Client. · • Leader, enabler, owner of reviewing Transformation deals and part of execution · • Own end-to-end implemen ...
-
Transition / Transformation Director
4 days ago
Talent21 Management and Shared Services Pvt Ltd IndiaRole: Tranfromation Director · Yr. of Exp : 18-25 Years · Location: Pan India · What's the Role? · • An integral part of one of the most critical growth engines for Client. · • Leader, enabler, owner of reviewing Transformation deals and part of execution · • Own end-to-end imple ...
-
Saviynt Developer
3 weeks ago
Talent21 Management and Shared Services Pvt Ltd india, IndiaJob Description · Job Role: Saviynt Implementer / Developer · Experience: 4 Years (Relevant) · Location : (Bangalore, Pune, Chennai, Kolkata, and Hyderabad preferred) · Job Description: · MUST HAVE: Saviynt Identity Governance workflows/connectors exp min 4-5 Years. · Res ...
-
Media Planner
3 weeks ago
TIGI HR SOLUTION IndiaChat with Recruiter**Media Planner**: · - 05 May Year- Anywhere in India- 30,000 (p/m)**KEYWORDS**: · - AddThis Sharing Buttons · Share to Facebook · Share to LinkedIn · Share to WhatsApp · Share to Copy Link · Share to More · Brand Building · Campaign Management · Digital Market ...
-
Associate - People Services
4 weeks ago
Olam Group India**Date**:03-Feb-2023**Country**:India**Function**:Olam Global Business Service**Sub-Function**:Production**About Us** · Olam International is a leading food and agri-business supplying food, ingredients, feed and fibre to over 19,800 customers worldwide. Our value chain spans ove ...
-
Sales Officer
3 weeks ago
Relaxo Footwears India**Job Description**: · Sales Officer · Department:Sales · Work Location: · Grade:O1/O2 · Travel Required:Yes · Reporting to:Administrative:ASMReported by:NoneFunctional:Minimum Job RequirementsEducational Qualification:Any GraduationExperience: 2 7 yrs. in sales with exposure to ...
-
Associate - OTC
2 weeks ago
Olam Group India**Date**:1 Aug 2023**Country**:India**Function**:Global Business Service**Sub-Function**:BPS-Production**About Us** · Olam International is a leading food and agri-business supplying food, ingredients, feed and fibre to over 19,800 customers worldwide. Our value chain spans over ...
-
Salesforce Architect
2 weeks ago
Olam Group India**Date**:15-Mar-2023**Country**:India**Function**:Information Technology**Sub-Function**:SAP**About Us** · Olam International is a leading food and agri-business supplying food, ingredients, feed and fibre to over 19,800 customers worldwide. Our value chain spans over 60 countrie ...
-
Mes Architect
3 weeks ago
Olam Group India**Date**:07-Feb-2023**Country**:India**Function**:Information Technology**Sub-Function**:Information Technology**About Us** · Olam International is a leading food and agri-business supplying food, ingredients, feed and fibre to over 19,800 customers worldwide. Our value chain spa ...
-
Field Sales Executive
3 weeks ago
Rentokil India**_Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world's leading pest control b ...
-
Technip Biztalk Subcon Profiles
4 weeks ago
Response Informatics IndiaPlease share some profiles as per the JD mentioned below, VMS ID - CGEMJP · - Need Strong resource having working experience in Microsoft BizTalk server and.NET along with that having experience in BizTalk SQL server, BizTalk Analyse and should be able to develop solutions for n ...
-
Data Governance, Strategy Architect
4 weeks ago
EPAM Systems IndiaEPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national ...
-
Calibration Coordinator
3 weeks ago
Dhara Consulting Group IndiaToday · - Secret · - Unspecified · - Unspecified · - Crane, IN** (ON-SITE/OFFICE)** · - As a solutions-based company, Precise Systems is focused on innovation in support of the warfighters and aligning our expertise to deliver the highest quality of service. Powered by our highly ...
Sr Supervisor- HR Shared Services - India - Concentrix
Description
The People Solutions Centre is responsible for ensuring all cases are processed and handled timely for North America backoffice tasks and keeping stakeholders appraised of the needs of the business with a focus on business intelligence and process improvement.
This role will handle administrative backoffice functions for the People Solutions team, including Canada Immigration, Canada Leave of Absence, US Accommodations, US Unemployment, and payroll assistance, with the intention to grow and take additional services.
Key Responsibilities:
