Branch Officer - Gurgaon, India - Airtel India

Airtel India

Verified Company

Gurgaon, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Purpose of the Job (Brief)The incumbent Branch Officer will be responsible for the day-to-day duties of managing a banking branch and Supervise activities of the branch.

Deliverables (Maximum 56 key responsibilities)Customer Grievance handling:
Branch Officer in their capacity as frontline ambassadors of the bank, enlighten the customers of the grievance redressal mechanism, time frame for resolution of their complaints, name, address and contact number of Principal Nodal Officer, Contact details of Banking Ombudsman of the area.
Branch Officer should explain the Complaint escalation mechanism to the complainant.
Branch Officer should attend all complaints coming at the controlling Offices. He/she has to collate complaints submitted in the Customer Service Points falling under his/her jurisdiction and share with the central team through CRM.
Branch Officer should give high priority to the complaints received through the Banking Ombudsman, Consumer Education and Protection Department of Reserve Bank of India and Consumer forums.
Branch Officer should promote and market the new and existing products and services introduced by the bank.
Branch Officer should follow all banking polices as determined by the board of directors or owners of the bank.

We are a fun-loving, energetic and fast growing company that breathes innovation. We strive to give an unparalleled experience to our customers and win them for life. One in every 24 people on this planet is served by Airtel.

Here, we put our customers at the heart of everything we do. We encourage our people to push boundaries and evolve from skilled professionals of today to risk-taking entrepreneurs of tomorrow.

We hire people from every realm and offer them opportunities that encourage individual and professional growth. We are always looking for people who are thinkers & doers; people with passion, curiosity & conviction; people who are eager to break away from conventional roles and do

'jobs never done before'