Customer Support Executive - Remote, India - Nivoda

Nivoda

Verified Company

Remote, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Salary range: 69, ,000 _

AUD_

_ Please note:

_:
**_Wednesday - Sunday weekly.
- **Do you have the experience, drive, energy, and passion for delivering world-class results? We want to meet you

About Nivoda:

Nivoda is a young and energetic global team headquartered in London with offices in Mumbai, New York, Hong Kong and Amsterdam.

We are an extremely fastgrowing B2B marketplace changing how the global jewellery industry operates. We connect buyers and sellers of jewellery on our online platform and facilitate the most transparent, efficient and costeffective way to sell and buy jewellery.
Nivoda has a rapidly growing workforce expanding into new countries with a dynamic, supportive and collaborative culture.
The company's sales have grown over 250% in the last 12 months, and the team has grown from 30 to almost 200 internationally. We are a global team of big thinkers, risk takers and hard workers.

What you'll do:

Take care of all customers who have already completed a purchase with any after sales requirements or information
Supporting customers by providing quick, honest advice and confident and clear responses
Confidently answer any questions asked about Nivoda, and its offering, and who best to redirect an enquiry to
Continuously contribute ideas on how Nivoda's service, process and systems can be improved
Welcome new enquiries to Nivoda, inform them of our processes, policies, brand, background.
Develop an indepth knowledge of our products & the brand and convey this with pride & enthusiasm to customers
Build a strong internal network in order to efficiently communicate and coordinate with other functions, such as Fulfilment, Sales, Tech, Marketing and Product
Keep customers well informed of changes to their order
Completing tasks at a quick pace with effective management
Record issues and work with other teams to improve customer experience

What you'll need:

Australia based, fluent English speaker
Excellent & courteous written and verbal communication
Experience in a customer service and facing role and willingness to learn
Knowledge of diamonds preferable but not required
Responsible and reliable
Excellent people skills and compassion
A team player and can collaborate with wider teams
Passionate about great customer service
Ability to manage time effectively

What you'll get:

Ability to join an exciting and truly global team.
A vital role and pivotal to the organisation's success.
A dynamic work environment in a fastpaced and growing company.
Ability to join and contribute to a company during an exciting exponential growth and expansion phase.
Ability to work remotely.
Flexible working hours.
Generous holiday entitlement.