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    Service Management - hyderabad, India - Virtusa

    Virtusa
    Virtusa background
    Description
    Service Management - CREQ186206 Description Job Profile
    This role is responsible for managing or working within a Service Management function in DBS/Technology, a GB/GF or region. This involves executing against the the relevant strategy and methodology and enabling adoption of relevant tools and processes.
    This role will carry out some or all of the following activities
    Providing subject matter expertise of the relevant Service Management discipline and associated processes, workflows, interactions and purpose
    Responsible for operational delivery against relevant Service Management strategy, goals and targets
    Collaborate within / across GB/GFs and regions to deliver collective goals in line with the Service Management strategies and priorities
    Promote the implementation and adoption of relevant Service Management best practice within Technology
    Operate governance procedures relating to the execution and monitoring of controls
    Identify, plan, execute and measure process improvements
    Develop, implement and continually improve operating procedures
    Prepare Managament Information for use at performance and governance forums
    Support peers across Service Management to deliver functional goals in line with Technology strategy and priorities
    Lead and manage Service Management resource where required, providing technical and functional support and guidance on operational processes, helping to develop core Service Management competencies and skills across the wider team Primary Location Hyderabad, Andhra Pradesh, India Job Type Experienced Primary Skills Project Management Years of Experience 7 Qualification
    Job Profile
    This role is responsible for managing or working within a Service Management function in DBS/Technology, a GB/GF or region. This involves executing against the the relevant strategy and methodology and enabling adoption of relevant tools and processes.
    This role will carry out some or all of the following activities
    Providing subject matter expertise of the relevant Service Management discipline and associated processes, workflows, interactions and purpose
    Responsible for operational delivery against relevant Service Management strategy, goals and targets
    Collaborate within / across GB/GFs and regions to deliver collective goals in line with the Service Management strategies and priorities
    Promote the implementation and adoption of relevant Service Management best practice within Technology
    Operate governance procedures relating to the execution and monitoring of controls
    Identify, plan, execute and measure process improvements
    Develop, implement and continually improve operating procedures
    Prepare Managament Information for use at performance and governance forums
    Support peers across Service Management to deliver functional goals in line with Technology strategy and priorities
    Lead and manage Service Management resource where required, providing technical and functional support and guidance on operational processes, helping to develop core Service Management competencies and skills across the wider team
    Travel No


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